Hi, Same just happened with me with Swiss Royal Banc (probably same group as Banc de Binary). I initially agreed to invest $1000, but while he was still going through his speil, I had a change of heart, and asked they return my money, and close my account. He insisted I give managed account a try, and see if I'm not happy with the results. I didn't want to but he opened a long term trade which doesn't expire for 2 weeks. So I had no choice. I then got an email from their compliance dept, asking for the same docs you mentioned - confirm I authorised the transactions, utility bill and license and CC photocopies. I told them I wanted my money back, and that I wasn't sending them anything. I also contacted my bank and told them the transactions were fraud, and I didn't aurthorise them, and want them reversed. The bank said they will try recover my money. Compliance said if I dont send them the docs, they will suspend my account and I wont be able to withdraw any money out of it. I told them to suspend my acocunt.
Fast forward 2 weeks, the trade is successful, I now have 1750 in my account. My account manager reaches out to me to tell me that my trade was successful. I told him I want to withdraw my money. He told me to let him keep working my acocunt as he would make a lot more money. I told him, withdraw my initial $1000 and keep working with the $750 that was the profit form the long term trade. He then told me that if I withdrew my initial investment, then they will close my account, and I wont get any of the profits.
I told him "But arent they my profits" and he said then got angry, and said "Your profits"
He became very rude, I told him, I want to withdraw my money and don't want anything to do with his company.
now, when I try contact the company, I get ignored. the account manager I see is still on Skype drumming new business, but when I message him he ignores me. I've asked for my money back several time's and he claims that only he can refund my money, as he's instructed the entire company not to deal with my other than through him. He is now recovering from surgery, and my be back in the office later this month.
Oh well, the bank will get my money back, thank god I didn't send anything to their 'Compliance Dept'.
Fast forward 2 weeks, the trade is successful, I now have 1750 in my account. My account manager reaches out to me to tell me that my trade was successful. I told him I want to withdraw my money. He told me to let him keep working my acocunt as he would make a lot more money. I told him, withdraw my initial $1000 and keep working with the $750 that was the profit form the long term trade. He then told me that if I withdrew my initial investment, then they will close my account, and I wont get any of the profits.
I told him "But arent they my profits" and he said then got angry, and said "Your profits"
He became very rude, I told him, I want to withdraw my money and don't want anything to do with his company.
now, when I try contact the company, I get ignored. the account manager I see is still on Skype drumming new business, but when I message him he ignores me. I've asked for my money back several time's and he claims that only he can refund my money, as he's instructed the entire company not to deal with my other than through him. He is now recovering from surgery, and my be back in the office later this month.
Oh well, the bank will get my money back, thank god I didn't send anything to their 'Compliance Dept'.
