mikeDayTrade
Recruit
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- 5
I sent them an email but looks like I am getting ignored.
Yesterday, my equity is running low so I need to deposit new funds. I tried Credit card and paypal deposit in their website but transaction is always failing or declined (I tried multiple credit cards, all are declined). I contact support and I was told to contact my account manager. I deposited using wire transfer (stupid me) and then I contact my account manager and their support in both Chat and Phone asking for help to confirm deposit ASAP as I don't want my account to be margin called.
I did not receive any response in chat aside from the standard BOT message and could not go through Phone welcome recording. Also no email reply from support or my account manager. As expected my account was margin called yesterday and they closed some of my transactions for total of 1,646.52 AUD. The market swinged back just minutes after it hit my margin call level, if my deposit of 2,000 AUD was processed, my position would be okay. I deposited this using same bank account and they can confirm instantly that the money is there, and I transferred like 3-4 hours before it hit my margin call level but I was contacting them the whole day since morning to process my deposit (Credit Card and Paypal is failing).
The worst part, until now I haven't seen my additional deposit reflected in my account and still no response from them.
Can I still get my additional deposit back given that I can't contact them via phone, chat or email? Or they could add my additional deposit but can they reverse or re-open the position that they closed due to margin call?
Any ideas/suggestion is appreciated.
Yesterday, my equity is running low so I need to deposit new funds. I tried Credit card and paypal deposit in their website but transaction is always failing or declined (I tried multiple credit cards, all are declined). I contact support and I was told to contact my account manager. I deposited using wire transfer (stupid me) and then I contact my account manager and their support in both Chat and Phone asking for help to confirm deposit ASAP as I don't want my account to be margin called.
I did not receive any response in chat aside from the standard BOT message and could not go through Phone welcome recording. Also no email reply from support or my account manager. As expected my account was margin called yesterday and they closed some of my transactions for total of 1,646.52 AUD. The market swinged back just minutes after it hit my margin call level, if my deposit of 2,000 AUD was processed, my position would be okay. I deposited this using same bank account and they can confirm instantly that the money is there, and I transferred like 3-4 hours before it hit my margin call level but I was contacting them the whole day since morning to process my deposit (Credit Card and Paypal is failing).
The worst part, until now I haven't seen my additional deposit reflected in my account and still no response from them.
Can I still get my additional deposit back given that I can't contact them via phone, chat or email? Or they could add my additional deposit but can they reverse or re-open the position that they closed due to margin call?
Any ideas/suggestion is appreciated.