I opened an account in October 2017 with Vortex Capital Ltd using AXECC software platform for trading. A lady by the name of Monica opened an account for me and handed over the account to wealth manager by the name of Frank Lewis. Frank traded the account on my behalf and he was not trading the account on daily basis. According to him the reason for not trading my account consistently was because he trade accounts from ($10000 - $100000) so he kept on asking me to to increase my $1000 deposit so that he can trade my account like other accounts.
After 4-6 weeks he ask me to increase the amount and if I fail to increase the amount he will give my account to junior broker. Mid October as I was not happy with my account perfomance I told him that I intend to close my account because I wont also allow him to gamble with my money by handing over my account to a junior broker but he convinced me not to close the account and promised to continue trading my account.
As per our discussion I allowed him to continue trading my account but the account was never traded since from that day so I wrote him a whatsapp message informing him that I am closing the account without telling him the correct reason of closing the account and he promised to close the account month end November.
Month end I was told he is no longer responsible for my account and Jonas is the one responsible. Jonas called me I told him about the arrangements I had with Frank of withdrawal request and he promised to close the opened positions same day 30Nov17 and he will call me tomorrow on 01Dec17 to process the withdrawal request and he never came back to me.
I wrote emails to Monica,Frank and Jonas and non of them has responded to my emails. The support team do respond but they only say they have informed the account manager and consultant and they will call me back. I have not received any call or a reply message since my request.
Herewith the attachached doc,
After 4-6 weeks he ask me to increase the amount and if I fail to increase the amount he will give my account to junior broker. Mid October as I was not happy with my account perfomance I told him that I intend to close my account because I wont also allow him to gamble with my money by handing over my account to a junior broker but he convinced me not to close the account and promised to continue trading my account.
As per our discussion I allowed him to continue trading my account but the account was never traded since from that day so I wrote him a whatsapp message informing him that I am closing the account without telling him the correct reason of closing the account and he promised to close the account month end November.
Month end I was told he is no longer responsible for my account and Jonas is the one responsible. Jonas called me I told him about the arrangements I had with Frank of withdrawal request and he promised to close the opened positions same day 30Nov17 and he will call me tomorrow on 01Dec17 to process the withdrawal request and he never came back to me.
I wrote emails to Monica,Frank and Jonas and non of them has responded to my emails. The support team do respond but they only say they have informed the account manager and consultant and they will call me back. I have not received any call or a reply message since my request.
Herewith the attachached doc,