Problem Avatrade Took $120 000 from me!!

[hsb0461]

Did you receive difference of 30000 dollars ?

Not a dime

 

[VilmarK]

I am so infuriated right now because not only did they lock my account once I made $120 000, but my account manager literally has the worst communication I have seen from a broker. I had to wait a whole week for them to tell me why they had my account blocked. And after what I have read in this website for a similar problem, it was in fact arbitrage abusement like the rest of the people here in the FPA. I did not do anything with arbitrage. I don't understand how they can prove that either. As with the rest of the people in this forum, every time someone makes money, they just ban them or take the profits away if they made too much.

So many times they would say that they would call me tomorrrow or in the evening, but that did not happen obviously. I was able to get my account manager on the live chat today and he said he will call me in 30 minutes. It has been 45 minutes and no call.

What's sad is that I was talking to my account manager on the live chat, I simply asked him why he couldn't respond to my emails since Wednesday and he said that he responded to every single one. When I told him that I sent 5 emails, all a day apart that he didn't respond to, he said that his manager will call me. He would not say when or anything. Every time I responded, saying this has nothing to do with the manager, he kept saying his manager will call me. And then he left the chat. Such exemplary work from Avatrade. Bravo!

I would like to open a case for this as this is $120 000. But first i'm writing this because I'm just completing the checklist for filing a case.

This is insane.. It looks like all these brokers are doing the same. I'm having the same problem with Trade.com. Freezing my account with my profits. Saying things like abusive trading strategies and that they had to start an investigation. Blablabla.. I did nothing wrong, you probably did nothing wrong either and so are a lot of us just using the service THEY offer us! Account manager doesn't reply. It's impossible to talk to someone on the phone.. I think they made a mess of their own service especially when it comes to crypto's. They probably didn't know what hit them and now they have to pay all these people who made some good money. Keep us posted. For me it's almost a month later now and still haven't heard a result of their so called investigation.

 

[hsb0461]

Today marks exactly 1 month of this problem happening. And they sent the remaining money that was on my account. It still processing so I will update you guys shortly. But I am happy to say I was able to withdraw it (30 000 USD). Now for the other 90 000 that was taken away due to arbitrage, I have to still see why they took that away. But for the time being, I am happy that I was at least able to take it out.

 

[AvaTrade]

Thanks guys, here is the updated version of what just happened as now I can file a case since oddly my account is now closed therefore meaning they do not want to say anything further.

"
My account has been closed after I made $120 000 making money off cryptocurrency cfds. I am so infuriated right now because not only did they lock my account once I made $120 000, but my account manager literally has the worst communication I have seen from a broker. I had to wait a whole week for them to tell me why they had my account blocked. And after what I have read in this website for a similar problem, it was in fact arbitrage abusement like the rest of the people here in the FPA. I did not do anything with arbitrage. I don't understand how they can prove that either. As with the rest of the people in this forum, every time someone makes money, they just ban them or take the profits away if they made too much. They sent an email of the trades that were "outside of the market" (basically every single trade I made that day, including the ones I lost!) but every single trade that was very profitable was over a few hours long. There was no trade that was held for under 9 minutes.

So they took out $90 000 from the $120 000 that I had and then when I tried to get in contact with my account manager again, saying my reasoning for why that's unjustified, he did not respond to a single email after. I contacted the live chat today and they said my account has been closed and that I can no longer trade with Avatrade. I asked why is that and they said they don't have to disclose the reason! (I have all of this saved, if evidence is needed I will provide it). They said if I had any complaints that I should contact "complains@avatrade,com" which is the wrong email because it is actually complaints@avatrade.com.

Before leading up to this, their communication was so bad.
So many times they would say that they would call me tomorrrow or in the evening, but that did not happen obviously. I messaged the

I would like to open a case for this as this is $120 000 USD. But first i'm writing this because I'm just completing the checklist for filing a case.
"

Hello Hullah3000,
We are sorry for the late response, and we apologize for any inconvenience.
We would like to help you with this issue, and in order for us to do so, we'll need you to send us your account information (to: feedback@avatrade.com).
Regards,
AvaTrade

 

[AvaTrade]

These guys took $130,000 from me and I haven't seen any of it yet. They are scam artists!! I would like to open a case against Ava Trade, too.

https://www.forexpeacearmy.com/community/threads/avatrade-stole-130-000-usd-from-my-account.52381/

Phil

Hello and sorry for the late response here.
AvaTrade stands at the forefront of regulated brokers, subjected to strict regulation around the world. Its global spread has reached hundreds of thousands of satisfied clients in over 150 countries.
As we have explained you before, the trade was opened & closed from the same IP (which is not AvaTrade's IP).
Regards,
AvaTrade

 

[hsb0461]

Hello hsb0461,
We are sorry for the late response, and we apologize for any inconvenience.
We would like to help you with this issue, and in order for us to do so, we'll need you to send us your account information (to: feedback@avatrade.com).
Regards,
AvaTrade

I sent the email, please respond to it.

 

[hsb0461]

Hello,
I can help you recover 79% of your invested funds and 50% of your profited funds with the scam broker, this is very soon if you can follow my instructions carefully, the broker who scammed you can be brought to book by my agency, i work with the WALL STREET SCAM ALERT RECOVERY here in Texas in the United State, and we are basically for the investigation of scam and recovery of funds..all i need to proceed i will let you know. send me a massage.

And how can you possibly do that?

 

[Pamellawilliams]

Hello,
i can help you get your money back, i was also scammed by AVA but i recovered all my money back from the Help of an investigation department.

 

[Pamellawilliams]

I have an investigation department that can help you recover you money withing four working days.

 

[hsb0461]

I have an investigation department that can help you recover you money withing four working days.

Ok how do I do that