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Please try to select the correct prefix when making a new thread in this folder.
Discuss is for general discussions of a financial company or issues related to companies.
Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"
Compare is for things like "Which of these 2 (or more) companies is best?"
Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"
Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.More info coming soon.
Problem Avatrade
- Thread starter neticus
- Start date
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- Tags
- avatrade.com
FxMaster
Colonel
- Messages
- 12,238
What is your problem with them?
4evermaat
2nd Lieutenant
- Messages
- 2,705
- their compliance and support email addresses.
- support live chat, or
- social media (facebook, twitter, etc)
- sometimes they will have official acct here also.
If they do not resolve your issue within a week or so, you should file a traders court case.
Also let consider filing a complaint with Australian FOS.
They are probably doing a runner finally, lol.
On January 2, I made the deposit via paypal, by day 4 I had already sent the documents for identity verification 3 times, by email and through your website! and until today the phone or emails do not respond, my account is in the process of verification and disabled, the process takes 2 days, but they go 6 working days and I am still waiting
Account number: 6369336
FxMaster
Colonel
- Messages
- 12,238
Did you try live chat yet regarding your problem?
My advice: talk first with your account manager, that helps to unlock things faster.
My English sucks, I know!
Thanks for the tips!!
FxMaster
Colonel
- Messages
- 12,238
You mean to say you don't have an issue with them anymore?
Ali788
Recruit
- Messages
- 2
I don’t have an account managaer what do i do
