martinlamarque
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Client Terminal Build and Version:
MARTIN LAMARQUE,
4005935, XM.COM-MT5,
MQ ID: 1ED80A5B,
MetaTrader 5 build 1649,
iPhone (iPhone10,6) iOS 11.2.5
Problem description
Hello XM,
Following the first decision of the department (closing my account), which is unaccountable since I did nothing (about the modification of my log files) and I had no explanation about it , I filed a second official complaint (Complaint Reference Number: TI20180003). While waiting for the final verdict, I would like to let you know that I have already contacted Cysec and FCA and prepared the first files with FPA and Financial-Ombudsman, ready for publication.
Expected result
I would like you to send me a detailed report (with proof) of the first investigation, which resulted in the closure of my account. I want proof of what you are saying because it is absurd.
*I'm contacting you here because the response times via middleoffice's email address are way too long, and my patience has limits!
Additional details (1)
If all went well (without error platform) I would be today with trades up to more than 30000 €, gold, currently, I am 0 € and my account is blocked!
You do not have to do this, while waiting for the answer of the second investigation, I can not trade any more, I will ask, with the help of FPA and Financial-Ombudsman of the compensations (proportional to the potential trades which should have remained open without error of the platform) because it is unacceptable.
Additional details (2)
In addition, I will not hesitate to openly publish your suspicious behavior, I also had the same problem with the platform a few days before (I was refunded) but after three attempts to complain to the department:
I°/ First answer: "You were not connected after" x hour ", but I had closed about forty position after this time, everything was visible in my history and I had no trouble challenging their verdict so much. was rude.
1) My first analysis: If I would not close positions after this "x hour", I could not prove that I was well connected and I would not have been refunded, NOT PERMISSIBLE!
II°/ Second answer: "there was no attempt to close a position". I had to go myself check this, copy / paste to my manager the party failed to redo an analysis.
2) My second analysis: If I did not identify the problem by myself, I would not have been refunded, NOT PERMISSIBLE!
III°/ Third answer: "Indeed you are right". What incompetence and lack of proffesionalism! This is unacceptable on the part of a department. And today I have a big problem with them!
3) My third analysis: a competent department? I doubt !
Conclusion
1) I wish you to answer me about the first survey (see "Expected result")
2) I am ready today, with the help of FPA and Financial-Ombudsman, to publish this openly to the public (I kept all the e-mail exchanges) and with the experience that I had afterwards, to put back cause the blocking of my account, to ask for penalties and compensation (I am asking for a total of 30000€ for having closed my main trade account without any proven, valid reason, and not having explained to me), to be refunded as soon as possible!
Thank you
Best regards,
LAMARQUE Martin
MARTIN LAMARQUE,
4005935, XM.COM-MT5,
MQ ID: 1ED80A5B,
MetaTrader 5 build 1649,
iPhone (iPhone10,6) iOS 11.2.5
Problem description
Hello XM,
Following the first decision of the department (closing my account), which is unaccountable since I did nothing (about the modification of my log files) and I had no explanation about it , I filed a second official complaint (Complaint Reference Number: TI20180003). While waiting for the final verdict, I would like to let you know that I have already contacted Cysec and FCA and prepared the first files with FPA and Financial-Ombudsman, ready for publication.
Expected result
I would like you to send me a detailed report (with proof) of the first investigation, which resulted in the closure of my account. I want proof of what you are saying because it is absurd.
*I'm contacting you here because the response times via middleoffice's email address are way too long, and my patience has limits!
Additional details (1)
If all went well (without error platform) I would be today with trades up to more than 30000 €, gold, currently, I am 0 € and my account is blocked!
You do not have to do this, while waiting for the answer of the second investigation, I can not trade any more, I will ask, with the help of FPA and Financial-Ombudsman of the compensations (proportional to the potential trades which should have remained open without error of the platform) because it is unacceptable.
Additional details (2)
In addition, I will not hesitate to openly publish your suspicious behavior, I also had the same problem with the platform a few days before (I was refunded) but after three attempts to complain to the department:
I°/ First answer: "You were not connected after" x hour ", but I had closed about forty position after this time, everything was visible in my history and I had no trouble challenging their verdict so much. was rude.
1) My first analysis: If I would not close positions after this "x hour", I could not prove that I was well connected and I would not have been refunded, NOT PERMISSIBLE!
II°/ Second answer: "there was no attempt to close a position". I had to go myself check this, copy / paste to my manager the party failed to redo an analysis.
2) My second analysis: If I did not identify the problem by myself, I would not have been refunded, NOT PERMISSIBLE!
III°/ Third answer: "Indeed you are right". What incompetence and lack of proffesionalism! This is unacceptable on the part of a department. And today I have a big problem with them!
3) My third analysis: a competent department? I doubt !
Conclusion
1) I wish you to answer me about the first survey (see "Expected result")
2) I am ready today, with the help of FPA and Financial-Ombudsman, to publish this openly to the public (I kept all the e-mail exchanges) and with the experience that I had afterwards, to put back cause the blocking of my account, to ask for penalties and compensation (I am asking for a total of 30000€ for having closed my main trade account without any proven, valid reason, and not having explained to me), to be refunded as soon as possible!
Thank you
Best regards,
LAMARQUE Martin