Resolved - SCAM alert Ironfx - another example

[I THE TRUTH]

For a withdrawal are necessary about 24 hours , ... They are a little late, we are at 24 MONTHS ... a little more patience ANZO

 

[IronFX Officer]

Dear IronFX Officer,

I followed instructions on your website when placing my request - so maybe your instruction is incorrect.
And your remark about amount "exceeding my balance" is also interesting as I requested exactly full amount from my balance - nothing more, nothing less..

Please don't put blame on me - because I'm waiting 2 months for something that belongs to me and I havent got any answers from your side so far...

anyway... I'm waiting for your email and lets see how long it takes

Dear nichu,

We note that you have provided the required information and documents requested by the Company and that the below matter has now been resolved.

Thank you

 

[nichu]

Hello

quick report from my side…
I can confirm that my case has been processed successfully…
Today I received all requested money on my account.

Some additional information for everyone interested:

• Date of my withdrawal request - 22/December/2017
• After that plenty of messages sent to many different Ironfx’s email accounts (I also tried chat and phone)
• No response for over 1 month
• 31/Jan/2018 - I found this forum and I posted my “report” following instructions

https://www.forexpeacearmy.com/comm...having-trouble-withdrawing-their-funds.39270/

• I posted official complaint through Ironfx site - as specified here on this forum
• I sent email to BUL@esma.europa.eu (info also got here)
  
• After around 2 weeks I received an answer with my assigned reference number
• Meantime exchanging information with “IronFX Officer” in this forum
• 23/02/2018 - I received my money

So for sure it wasn’t pleasant experience and my case accelerated only after starting “public” discussions on this forum.
It’s a pity we have to fight so much (and this way) for something that belongs to us but finally everything ended up fine.
In my case it was "only" (it's crazy I'm saying only in that case) 2 months - from what I see there are way worse examples.

So thank you very much for people involved in that forum - I got lots of help here...

And well - thank you "IronFX Officer" - it seems that your presence on this forum helped in my case.
To be honest I don't envy you - working for IronFX - I'm pretty sure that even you don't believe in things you're writing here in some of posts... If going public is the only way to get your money back and there are people waiting even 2 years.... that's for sure nothing to be proud of...

If anyone has any question - let me know

Regards,
nichu

 

[marc56]

Happy for you brother..

 

[IronFX Officer]

Hello

quick report from my side…
I can confirm that my case has been processed successfully…
Today I received all requested money on my account.

Some additional information for everyone interested:

• Date of my withdrawal request - 22/December/2017
• After that plenty of messages sent to many different Ironfx’s email accounts (I also tried chat and phone)
• No response for over 1 month
• 31/Jan/2018 - I found this forum and I posted my “report” following instructions

https://www.forexpeacearmy.com/comm...having-trouble-withdrawing-their-funds.39270/

• I posted official complaint through Ironfx site - as specified here on this forum
• I sent email to BUL@esma.europa.eu (info also got here)
  
• After around 2 weeks I received an answer with my assigned reference number
• Meantime exchanging information with “IronFX Officer” in this forum
• 23/02/2018 - I received my money

So for sure it wasn’t pleasant experience and my case accelerated only after starting “public” discussions on this forum.
It’s a pity we have to fight so much (and this way) for something that belongs to us but finally everything ended up fine.
In my case it was "only" (it's crazy I'm saying only in that case) 2 months - from what I see there are way worse examples.

So thank you very much for people involved in that forum - I got lots of help here...

And well - thank you "IronFX Officer" - it seems that your presence on this forum helped in my case.
To be honest I don't envy you - working for IronFX - I'm pretty sure that even you don't believe in things you're writing here in some of posts... If going public is the only way to get your money back and there are people waiting even 2 years.... that's for sure nothing to be proud of...

If anyone has any question - let me know

Regards,
nichu

Dear nichu

Thank you for the confirmation that your case was resolved successfully.

For the points raised in your message, please note that the absence of updated KYC documents and correct WD details inhibited the processing of your WD in a more efficient manner.

You did receive notifications in this respect through the Client Portal.

We are glad the matter is now resolved.

Thank you

 

[Anzo-IronFX Victim]

Dear nichu,

Thank you very much for your detailed records of your history with IronFX Scam.
It is very encouraging that you could get your money back, as I will try to follow.
I hope I can withdraw my money very soon and can report in a same manner.

I appreciate your contribution !

Anzo

 

[nichu]

Dear nichu

Thank you for the confirmation that your case was resolved successfully.

For the points raised in your message, please note that the absence of updated KYC documents and correct WD details inhibited the processing of your WD in a more efficient manner.

You did receive notifications in this respect through the Client Portal.

We are glad the matter is now resolved.

Thank you

Dear IronFX Officer

I cannot believe you're still trying to point out that there was something missing on my side and that this is the reason that the process took so long.
I did receive your request for KYC documents - I admit it... but it was LITERALLY 2 days ago...

Please lets just close this topic
I really don't want to be involve in it any more...

nichu

 

[nichu]

Dear nichu,

Thank you very much for your detailed records of your history with IronFX Scam.
It is very encouraging that you could get your money back, as I will try to follow.
I hope I can withdraw my money very soon and can report in a same manner.

I appreciate your contribution !

Anzo

Good luck!!!

 

[IronFX Officer]

Dear IronFX,

I hereby declare that I am a victim of IronFX as IronFX keeps neglecting my request to withdraw my money in the account (1,344,698 Japanese Yen - about USD 12,800) for two years since 29 February 2016.

I can identify myself with the following information.

Account Holder Name: Anzo (Mr.)
Nationality: Japanese
Account Number: 303622
Amount in Account: JPY 1,344,698 (about USD12,800)

What IronFX has done to me are the followings:
1. IronFX has never processed my withdrawal request for almost 2 years.
2. IronFX contacts (support@ironfx.com and all others including its compliance department [compliance@ironfx.com] and others like [funding@ironfx.com] and [dealing@ironfx.com]) have never and ever replied to my request to withdraw my money over the 2 years. NEVER.
3. IronFX chat service replied to my chat request after a dozen of attempts. When I complained about the misappropriation of my money, customer support wrote to me "Please contact the funding department
Support doesn't handle withdrawals" then cut the chat. Should I feel happy this time? as IronFX has replied to me for the first time after almost 2 years of my attempt?
4. I wrote to funding@ironfx.com as instructed by customer support but there has been no answer at all.

I am truly a victim and openly request your action to return all of my money in the account.

Hope I can hear from you this time!

Anzo
VICTIM of IronFX
BTW, I just emailed the above to responses@ironfx.com already.
Hope you can be responsible sometimes!

Dear Anzo,

Thank you for providing your details.

We have looked into your query and noted that your complaint is currently examined by the appropriate department of the Company as per the Company’s complaints handling policy. In light of this, we can confirm that you should expect to hear from the said department as provided by the said policy in due course.

Thank you