Hello 4evermaat,
We are happy to hear out your opinion on this matter. Though we beg to disagree. Please, kindly take into consideration, that 50$ bonus doesn’t require any deposits. The profit from this bonus can be withdrawn after 2 lots are traded, and profit reaches over $25. Depositing to the bonus account is available, but not obligatory.
Also, all conditions are available for review before opening bonus account, i.e. a client can read them beforehand and decide if they fit his/her criteria or not. Also, we may assure you that we never tried to “confuse conditions” and bespoken condition was from the very beginning of the bonus launching.
As for withdrawal, you are absolutely right - a client should be able to withdraw his/her deposited funds, and as you may see, the customer was not prohibited to withdraw his deposit, we just asked him to provide the documents for security reasons and withdraw to the payment system, which was used for deposit. Again, we beg to disagree with your point of view that the company must request card scans upfront. The company must give notice to the customer, that the documents will be required, and in our case any client can find such notice in the Customer Agreement. Upon reading which he/she can decide if he/she wants to provide such documents and, therefore, deposit by card or not.
Thank you
FBS Official