Resolved: FxClub.org (a.k.a. Forex Club, a.k.a. Libertex) - can't get $6788.39 back. Probably SCAM.

[SergeySergey1975]

I am a client of this company, my account number is 550015560 (MT5), 720215920 (MT4) and 1806110698 (Libertex) (screenshot "Accounts", "Payments_History").

01.08.2018 I received an email with a message (screenshot "Email") -

" Dear Customer,
Please be advised that in accordance with clause 2.4 of the Contract on rendering services on the international financial market, trade on all your accounts, in addition to 550015560 have been blocked.
To restore the full functionality, please provide documents for additional verification.
The list of required documents will be provided to you within the nearest time."

A small digression - unlike all other Forex brokers, in this company there is no possibility to pass verification BEFORE opening an account and even BEFORE its replenishment. Verification will not be necessary until you want to withdraw money or start showing good profits.

On the same day I received the 1st request of documents (screenshot "Documents_request_1") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload a color scan / passport color photo to your personal account before 06.08.2018 in the My documents section 40******54 (pages with photo, registration and signature) in good quality.
We apologize for the inconvenience."

On the same day I provided these data.

07.08.2018 I received the 2st request of documents (screenshot "Documents_request_2") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks you to upload the following documents to YOUR personal account in the My documents section until 10.08.2018:
- color scan / color photo of utility bills (electricity, water, etc.) for the period not later than 3 months at the place of registration with your name. In the case of rental housing-a lease on your name."

On the same day I provided these data.

15.08.2018 I received the 3rd request of documents (screenshot "Documents_request_3") -

"
Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload your photo with an open passport to your personal account in the My documents section until 20.08.2018 40******54 in the hand (the photo should be clearly visible Your face and the data of the main page of the passport) in good quality.
We apologize for the inconvenience."

On the same day I provided these data.

24.08.2018 I received the 4th request of documents (screenshot "Documents_request_4") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks you to upload TO your personal account in the My documents section until 29.08.2018: - information from the payment system Skrill ***@yandex.ru (screenshot from the url string, the scan of Bank statement etc) through which You made the payment with information about the payment: name of account holder, successful transaction in favor of our company
- - a photo of You, Mr. Stelmach, on the background of the screenshot of your account Skrill ***@yandex.ru"

On the same day I provided these data.

31.08.2018 I received the 5th request of documents (screenshot "Documents_request_5") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload a copy of the document "source of funds" to your personal account in the My documents section by 05.09.2018. https://www.fxclub.org/DECLARATION_OF_SOURCE_OF_FUNDS_RUS.pdf

We apologize for the inconvenience."

Very next day I sent them the contract on sale of my car to office on sale of the used cars and the document on receiving by me money.

Over the past month and a half, I have repeatedly tried to solve this problem through online chat and phone calls to my "personal" Manager Anastasia Nikolaevna Yarymova.
I live in St. Petersburg, where there is an office of the company - there I also went on a visit, talked again with her and with the director of the office Serednev Andrey Sergeyevich.
I have an audio recording of this conversation.
It would seem - if the company has any questions on client verification, they should be fully resolved through a personal visit to the company's office, right? But, no, that wasn't it!
Nothing I have done has helped to solve this problem.
Employees of the company do not provide any assistance in solving this situation.
According to the information received, the company has a so-called "financial control service", which operates according to its internal Regulations, to which there is no access even for other employees of the company, and communication with this service is possible only through Skype even for company employees. Allegedly!
Very convenient, right?

What now?

Now withdrawal of funds is completely blocked (screenshot "Withdrawal_is_blocked", "Withdrawal_request").
Online chat completely blocked until 15.05.2021 (!!!) so I need to wait 3 years for information and help via online chat.
Trading on all accounts, including 550015560 is completely blocked.

I have studied the reviews on ForexPeaceArmy as well as reviews on other Forex forums - apparently, since the beginning of August this year, the company has stopped withdrawing funds over $ 1,000.
I'm pretty sure - all the lengthy document checks and endless repeated requests for the following documents - just nothing more than an attempt to delay the payment of money.
I don't know - this is a temporary difficulty or the beginning of a SCAM.
I really hope that ForexPeaceArmy will help to answer this question and resolve this situation.

Thank you for your attention and sorry for my English.

 

[FxMaster]

I am a client of this company, my account number is 550015560 (MT5), 720215920 (MT4) and 1806110698 (Libertex) (screenshot "Accounts", "Payments_History").

01.08.2018 I received an email with a message (screenshot "Email") -

" Dear Customer,
Please be advised that in accordance with clause 2.4 of the Contract on rendering services on the international financial market, trade on all your accounts, in addition to 550015560 have been blocked.
To restore the full functionality, please provide documents for additional verification.
The list of required documents will be provided to you within the nearest time."

A small digression - unlike all other Forex brokers, in this company there is no possibility to pass verification BEFORE opening an account and even BEFORE its replenishment. Verification will not be necessary until you want to withdraw money or start showing good profits.

On the same day I received the 1st request of documents (screenshot "Documents_request_1") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload a color scan / passport color photo to your personal account before 06.08.2018 in the My documents section 40******54 (pages with photo, registration and signature) in good quality.
We apologize for the inconvenience."

On the same day I provided these data.

07.08.2018 I received the 2st request of documents (screenshot "Documents_request_2") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks you to upload the following documents to YOUR personal account in the My documents section until 10.08.2018:
- color scan / color photo of utility bills (electricity, water, etc.) for the period not later than 3 months at the place of registration with your name. In the case of rental housing-a lease on your name."

On the same day I provided these data.

15.08.2018 I received the 3rd request of documents (screenshot "Documents_request_3") -

"
Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload your photo with an open passport to your personal account in the My documents section until 20.08.2018 40******54 in the hand (the photo should be clearly visible Your face and the data of the main page of the passport) in good quality.
We apologize for the inconvenience."

On the same day I provided these data.

24.08.2018 I received the 4th request of documents (screenshot "Documents_request_4") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks you to upload TO your personal account in the My documents section until 29.08.2018: - information from the payment system Skrill ***@yandex.ru (screenshot from the url string, the scan of Bank statement etc) through which You made the payment with information about the payment: name of account holder, successful transaction in favor of our company
- - a photo of You, Mr. Stelmach, on the background of the screenshot of your account Skrill ***@yandex.ru"

On the same day I provided these data.

31.08.2018 I received the 5th request of documents (screenshot "Documents_request_5") -

"Hello!
Thank you for using our services.
In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload a copy of the document "source of funds" to your personal account in the My documents section by 05.09.2018. https://www.fxclub.org/DECLARATION_OF_SOURCE_OF_FUNDS_RUS.pdf

We apologize for the inconvenience."

Very next day I sent them the contract on sale of my car to office on sale of the used cars and the document on receiving by me money.

Over the past month and a half, I have repeatedly tried to solve this problem through online chat and phone calls to my "personal" Manager Anastasia Nikolaevna Yarymova.
I live in St. Petersburg, where there is an office of the company - there I also went on a visit, talked again with her and with the director of the office Serednev Andrey Sergeyevich.
I have an audio recording of this conversation.
It would seem - if the company has any questions on client verification, they should be fully resolved through a personal visit to the company's office, right? But, no, that wasn't it!
Nothing I have done has helped to solve this problem.
Employees of the company do not provide any assistance in solving this situation.
According to the information received, the company has a so-called "financial control service", which operates according to its internal Regulations, to which there is no access even for other employees of the company, and communication with this service is possible only through Skype even for company employees. Allegedly!
Very convenient, right?

What now?

Now withdrawal of funds is completely blocked (screenshot "Withdrawal_is_blocked", "Withdrawal_request").
Online chat completely blocked until 15.05.2021 (!!!) so I need to wait 3 years for information and help via online chat.
Trading on all accounts, including 550015560 is completely blocked.

I have studied the reviews on ForexPeaceArmy as well as reviews on other Forex forums - apparently, since the beginning of August this year, the company has stopped withdrawing funds over $ 1,000.
I'm pretty sure - all the lengthy document checks and endless repeated requests for the following documents - just nothing more than an attempt to delay the payment of money.
I don't know - this is a temporary difficulty or the beginning of a SCAM.
I really hope that ForexPeaceArmy will help to answer this question and resolve this situation.

Thank you for your attention and sorry for my English.

Two steps that you must follow

1st - Invite them to join this thread via email (Send an email to every possible address).

2nd - Invite him via Skype or any communications address you have.

If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
Note: Share your account number too (Just account number) so you can have a solution soon.

 

[FxMaster]

Also, share your problem with them as a review here https://www.forexpeacearmy.com/forex-reviews/77/www.fxclub.com
Note: Don't forget to update your review when your issue got resolved.

 

[SergeySergey1975]

Two steps that you must follow

1st - Invite them to join this thread via email (Send an email to every possible address).

2nd - Invite him via Skype or any communications address you have.

Done.

Note: Share your account number too (Just account number) so you can have a solution soon.

Done in my first post:

I am a client of this company, my account number is 550015560 (MT5), 720215920 (MT4) and 1806110698 (Libertex) (screenshot "Accounts", "Payments_History").

Also, share your problem with them as a review here https://www.forexpeacearmy.com/forex-reviews/77/www.fxclub.com

Review created 15.09.2018 there.

Thank you for your feedback!

 

[FxMaster]

Done.

Done in my first post:



Review created 15.09.2018 there.

Thank you for your feedback!

You are most welcome, any update so far?

 

[SergeySergey1975]

You are most welcome, any update so far?

Absolutely not.

27.09.2018 I have sent a letter indicating this topic to the official e-mail addresses of this company known to me:

info@libertex.com
info@fxclub.org
money@fxclub.org
support@fxclub.org
documents@fxclub.org
support@libertex.com

In accordance with the sent letters, my applications were assigned ticket numbers - 110807, 110809, 110810.

The only response I received (assuming it was a standard response to this kind of request) is - "Thank you for your information. We met her"




Also, the information was sent to the e-mail of the office staff, where I was on a visit in early August:

andrey.serednev@forexclub.ru (the Director of the office)
anastasiya.yarymova@forexclub.ru (so-called "personal" manager)

Also, the information was sent to Skype of "personal" manager:

manager_ee_LED_fxclub

I received no reply at all.
At the moment, this is all information.

 

[FxMaster]

Absolutely not.

27.09.2018 I have sent a letter indicating this topic to the official e-mail addresses of this company known to me:

info@libertex.com
info@fxclub.org
money@fxclub.org
support@fxclub.org
documents@fxclub.org
support@libertex.com

In accordance with the sent letters, my applications were assigned ticket numbers - 110807, 110809, 110810.

The only response I received (assuming it was a standard response to this kind of request) is - "Thank you for your information. We met her"




Also, the information was sent to the e-mail of the office staff, where I was on a visit in early August:

andrey.serednev@forexclub.ru (the Director of the office)
anastasiya.yarymova@forexclub.ru (so-called "personal" manager)

Also, the information was sent to Skype of "personal" manager:

manager_ee_LED_fxclub

I received no reply at all.
At the moment, this is all information.

If they failed to reply then, go ahead and open an FPA traders court case against them.

 

[SergeySergey1975]

If they failed to reply then, go ahead and open an FPA traders court case against them.

OK.
What is the waiting time from the moment of placing a claim usually to open a case?

 

[SergeySergey1975]

You are most welcome, any update so far?

I have an update on the situation right now.

In 15-17 I received after more than a month of silence ANOTHER (sixth!!!) request for a package of documents.

"Hello!

Thank you for using our services.

In order to prevent fraud and protect client funds, FOREX CLUB asks YOU to upload the following documents to your personal account in the My documents section until 05.10.2018:

- - statement from the Bank account to which you plan to make a withdrawal, with information: Your name, account number

We apologize for the inconvenience."

25 minutes later I sent:

Certificate of conclusion of the contract
Statement of the contract
Statement
My account details

If I understand correctly in the next topic, another client was also provided with these documents and the company "validates" them for more than a month.

And I really do not understand what exactly does the company want to "check" in the Bank details of its customers. Good or bad customer Bank? The right numbers or wrong are in the details? It is obvious that any Bank will not accept money from third parties, it is contrary to the law, no Bank will not do it, even in Russia LOL. It's strictly prohibited and bears criminal responsibility.

Obviously, as a clear day, all this mouse fuss is conducted for the purpose of delay of payments.

 

[SergeySergey1975]

New update here.

2day I received an email from the club informing me of the cancellation of my withdrawal request to Skrill (the same electronic payment system was used for the deposit).

"Sergey, Hello!
Unfortunately, we have to inform you that your withdrawal request has been rejected.

Reason for rejection: According to the rules of non-Trading Operations (Annex to the service Agreement), the Company has the right to limit the withdrawal of funds from the Client's account in any way at its discretion. By decision of the internal control service, you are allowed to withdraw funds to the Bank details of a personal account opened with the Bank of the Russian Federation."

This email also stated that the company's decision allowed me to withdraw funds to my Bank account.
OK.
I created a withdrawal request and received confirmation of its receipt by the company.
I am currently awaiting a withdrawal and will keep you updated on the current situation.