I have been working with this broker since May 2018.
10/24/2018 an event occurred that destroyed my deposit!
It was either a technical error or a deliberate intervention in my account by the broker!
Chronology of the problem:
1. 3 of 5 orders for CRUDE OIL were closed first ($ -196 at 12:01:44, -53 at 12:01:46, + $ 294 at 12:01:47). Within 3 seconds!
2. Next, the opening of the order for the entire free margin! At 12:09:58, an order was opened for .US30, sell 7.00 and as early as 12:11:00 it was automatically closed due to a negative margin!
3. Next, the remaining 2 orders for BABA ($ -905.25 at 14:32:06) and NFLX (-635.90 $ at 14:32:08) were closed
As a result, the account now -1413.4 $!
What happened on my deposit, I discovered approximately at 18:15!
The fact that actions to close and open orders in a specified time interval were not made by me, confirmed by the event log with MetaTrader4 (In the event log these events are not available!)
All copies of the journal on 10.24.2018 and events with the time for closing and opening orders are attached!
The field of detecting what happened on my account I tried to contact the broker by ordering a callback on the site (requested a call at least 10 times), a month passed and there was no call.
6 hours after I discovered what happened on my account, in addition to ordering calls, I also wrote a letter to the prosecutor,
Since until October 27, 2018, I never received a response. I sent a second letter (10.27.2018) indicating that if I was not heard, I would ask for help on FPE.
10/29/2018 I received a response from MaximusFX:
"Good day, Genadius,
Your request has been accepted.
Have you seen the trade, from our side, since it was not sufficient funds.
The company is not responsible for trading or access to third parties on their trading account. If your password was leaked, you need to change it manually on the company's website, and also notify us that the password was leaked before the closing of transactions, and not after. "
There will be no information leakage! I worked with a broker through MT4 exclusively from my iphone. And generally speaking about data leakage is meaningless! Even if you imagine something, you have taken possession of the data, what will it get from it? Only the ability to manage contracts! In any case, no one could have done anything! This is a scam from the broker! Please help me ... I deposited the account $ 3,900 and I expected a price drop on CRUDE OIL, now, if my orders were not closed by a broker, I would have at least $ 8,000 in the account ...
PS: It is possible that the fact that about a week before this event in the period from 10/15/2018 to 10/20/2018 will help in solving the problem, a man called Vlad Voznyak called me and introduced himself as an employee of the analytical department MaximusFX, he reported that your analytical department is interested in cooperation. But I politely refused him, because I am not interested in anyone's help with deposit management and advice on opening orders, I also do not need! As a result, he rudely expressed his negative emotions, to the refusal that I gave on cooperation!
10/24/2018 an event occurred that destroyed my deposit!
It was either a technical error or a deliberate intervention in my account by the broker!
Chronology of the problem:
1. 3 of 5 orders for CRUDE OIL were closed first ($ -196 at 12:01:44, -53 at 12:01:46, + $ 294 at 12:01:47). Within 3 seconds!
2. Next, the opening of the order for the entire free margin! At 12:09:58, an order was opened for .US30, sell 7.00 and as early as 12:11:00 it was automatically closed due to a negative margin!
3. Next, the remaining 2 orders for BABA ($ -905.25 at 14:32:06) and NFLX (-635.90 $ at 14:32:08) were closed
As a result, the account now -1413.4 $!
What happened on my deposit, I discovered approximately at 18:15!
The fact that actions to close and open orders in a specified time interval were not made by me, confirmed by the event log with MetaTrader4 (In the event log these events are not available!)
All copies of the journal on 10.24.2018 and events with the time for closing and opening orders are attached!
The field of detecting what happened on my account I tried to contact the broker by ordering a callback on the site (requested a call at least 10 times), a month passed and there was no call.
6 hours after I discovered what happened on my account, in addition to ordering calls, I also wrote a letter to the prosecutor,
Since until October 27, 2018, I never received a response. I sent a second letter (10.27.2018) indicating that if I was not heard, I would ask for help on FPE.
10/29/2018 I received a response from MaximusFX:
"Good day, Genadius,
Your request has been accepted.
Have you seen the trade, from our side, since it was not sufficient funds.
The company is not responsible for trading or access to third parties on their trading account. If your password was leaked, you need to change it manually on the company's website, and also notify us that the password was leaked before the closing of transactions, and not after. "
There will be no information leakage! I worked with a broker through MT4 exclusively from my iphone. And generally speaking about data leakage is meaningless! Even if you imagine something, you have taken possession of the data, what will it get from it? Only the ability to manage contracts! In any case, no one could have done anything! This is a scam from the broker! Please help me ... I deposited the account $ 3,900 and I expected a price drop on CRUDE OIL, now, if my orders were not closed by a broker, I would have at least $ 8,000 in the account ...
PS: It is possible that the fact that about a week before this event in the period from 10/15/2018 to 10/20/2018 will help in solving the problem, a man called Vlad Voznyak called me and introduced himself as an employee of the analytical department MaximusFX, he reported that your analytical department is interested in cooperation. But I politely refused him, because I am not interested in anyone's help with deposit management and advice on opening orders, I also do not need! As a result, he rudely expressed his negative emotions, to the refusal that I gave on cooperation!