asking price can be checked in mt4 admin side for previous time
ask price for investigation.png other brokers can clearly check ask price of previous time.
You don't want to solve such issue but want clients to loose money by manipulating market conditions.
Thats why alot of users are leaving negative feedback for you and don't want to continue trading with you.
Dear hmk20009,
Apologies for the delay in replying. As for the ask price we were able to check it, and that was not our point in the previous reply. You claimed that the spread was much lower than 19 pips and we cannot see such information on our side, that’s why we cannot investigate the spread without a screenshot.
As for losses, we’re not sure what was the profit you were aiming for however, considering that your trade was closed at a significant profit we’re unsure why you’d suggest market manipulation. We can assure you that we do not engage in such practices.
We understand that traders wish to police their brokers, and for the right reason as there’s a lot of dishonesty among forex brokers nowadays. Nevertheless, with all due respect, we’re unclear as to what is the outcome you’re expecting from this exchange, having in mind that we addressed all the issues you referred to with the utmost thoroughness. At this point we find that questions being asked are somewhat repetitive, and we already answered them here, as well as via email.
However, we wish for you to understand each of the concerns you’re raising well, and so we want to reply to questions from your latest posting.
Firstly, yes, this is how the terminal works. A command is sent right before the market opening, so if the price of your pending order becomes available with the market’s opening it will be executed without any delays.
Secondly, the terminal did not know if the price will be reached or not. As we already mentioned it simply sent this command to the server in case market price reaches the price of your pending order to execute it immediately.
To confirm above, the ask price indeed reached 1.11908 and 1.11928 at 00:05 on the 6th of May (server time). And it happened because, both of these prices became available with the market’s opening and were not triggered at the exact same time, which we also addressed in an email we sent you. Similarly, we’d like to stress that there is still a slight difference in open time (second order opened milliseconds later). And market price reached both prices of these pending orders.
We hope that this will clarify everything for you, as well as other participants to this thread.
Kind regards,
OctaFX Rep.
