FYI, I strongly recommend adding some
automatic recording software . And upgrade it
to pro. What type of phone are you using?
I figured it out, i use an iphone and he is very limited i have one call recording application which is also very limited, and that is my concern unfortunately i dont have now option to get another phone. I asked to communicate through email mostly.
I responded to Fortrade Compliance Department.
I explained them what happened in extension i will show exact mail that i sent:
Dear Compliance Department
Thanks for responding.
I have written and explained my case to
support@fortrade.com but i never got any acknowledgment.
So i did file complaint to FOS and they did responded, they said that they contacted you and that i expect answer in writing from you in next 2 months, after that in every case no matters if we are managed to resolve these things out or not, i need to send them a correspondence if we have resolved the matter or to come back to them if we have not achieved a satisfactory outcome for me.
Date is right 14th of January 2020 is time out, i hope that we can resolve things sooner.
To enable you to investigate and resolve this case as quickly as possible, i send you the requested:
• My name, email address and Account (TP) number
Selmir Zahirovic,
zselmir@yahoo.com, 906439
• A clear and concise summary of the issue or complaint
In extension i send you mail screenshoot of mail that i sent to
support@fortrade.com in which i explain everything that happened and how it happened.
• What you would like us to do in order to put matters right
I want my investment back in full. I lost over 15 000 € my investment, i invested about 14 800 €.
• Copies of any relevant correspondence or emails
In extension i send you mail screenshoot of mails i received in some of them i was explicitly instructed when to close and when to open positions. Some of them also are in our languages Bosnian/Croatian/Serbian
• A daytime contact telephone number
+387 62 837 166
I have also started a thread on
www.forexpeacearmy.com about my experience with Fortrade. Thread is called Fortrade issue. My trade experience or inexperience... I explained everything in exact time how it happened i also uploaded everything there mails, screenshots, detailed report everything, for more details I invite you to check out my thread, also if you need anything else from me to send you, i will be available through email mostly. Because of my job i have so little time use my telephone.
Best regordes
Selmir Zahirović
In extension i will upload files that i send them also...