nvtho
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Please support me, I have problem during trading at FOREX4YOU broker (https://www.forex4you.com/vn/)
In May. 21st, 20 during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE” (refer picture)
I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close
I tried to contact with local Vietnamese, but can’t contact.
I tried to contact with phone number +442071939932, have one person contact with me, He also check my order and investigate but he said don’t what reason, and ask me waiting some minute for re-checking.
Around 20 minutes, He call me back and ask me close order, at that time my order became -35$, I ask him how to resolve this trouble. He requested me tomorrow trying to contact with local Vietnamese inform phenomenal and ask them refund.
But when I contact (mobile phone, email) with local Vietnamese, they informed that they not responsibility for this error, there is technical error of liquidity provider and hope me understand.
Please see detail picture.
So, please support me, this situation how I can do? I just trade some month ago, so not yet clear understand what technical error of liquidity provider?
Thank you so much
In May. 21st, 20 during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE” (refer picture)
I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close
I tried to contact with local Vietnamese, but can’t contact.
I tried to contact with phone number +442071939932, have one person contact with me, He also check my order and investigate but he said don’t what reason, and ask me waiting some minute for re-checking.
Around 20 minutes, He call me back and ask me close order, at that time my order became -35$, I ask him how to resolve this trouble. He requested me tomorrow trying to contact with local Vietnamese inform phenomenal and ask them refund.
But when I contact (mobile phone, email) with local Vietnamese, they informed that they not responsibility for this error, there is technical error of liquidity provider and hope me understand.
Please see detail picture.
So, please support me, this situation how I can do? I just trade some month ago, so not yet clear understand what technical error of liquidity provider?
Thank you so much
