Dear Faz5555,
We believe you received a detailed account of what happened with your account from our team. However, we want our FPA community to understand what happened too. Hence, we wish to clarify that your stop loss order was triggered during a price gap and was executed by the first price after the price gap, as per our Customer Agreement which applies a special set of rules to pending orders executed during price gaps. Keep in mind that gaps often occur during major news releases when the market tends to be more volatile and on the start of a new trading day.
Also, please note that the time during which your pending order was triggered was 01:00 (server time) which is, in fact, a beginning of the new trading day that usually affects the market.
Between Friday and Monday, there is always a weekend break for symbols that creates a gap in the market. That's why you experienced this gap, and your stop loss was executed at the first available price after a gap - 1.12811. Moreover, stop loss could not be executed before the price gap because the market price has not reached its price at that moment. And after the gap, the first available price has already passed by the stop loss price, which means that its price was within the gap and we had to execute the order at the first available price after a gap. There is no way to predict whether the pending order's price will be within the price gap or not, and that's why it's impossible to close an order before the gap.
We hope this clarifies everything. Should you have any further questions, please don't hesitate to get in touch with our team.
Kind regards,
OctaFX Rep.