Vicneedhelp
Private
- Messages
- 11
I truly understand that Forex market is complex and consists of multiple participants and liquidity providers. The forex price is dynamically created by all participants across the world and so it is universal. But it can be little bit different at different liquidity providers who might have different spreads. This can create small difference in the charts provided by different brokers.
However the different of the price as show is below (white arrow) happened on 17/Jun at RIM MT4 Chart around 08am++ does not make sense. The price sudden shoot up to hit 1731.32 did not align with the XAUUSD chart state in all other online trading platform and MT4 Chart show my other brokers. Due to this significant price change show at RIM MT4 has caused be lost more than 300k USD. Furthermore I have also received email from them to ask me to settle the arrears of my account with another 86k+ USD within 3 working days". (refer to attached file for chart explanation)
I have spoken to 西总 (the president of the company) about this case on 18/Jun twice at 15:39 (13:10 mins call) and 16:17 GMT+8 (16:10 mins call). During the 2nd phone, he has offered to absorb the 86k+ USD, which mean I do not have to make payment to RIM but have to accept the fact I lost my money at their MT4 was due to the price fluctuation. I told him what I care is not only the 86k+ USD, but all my money in the account. I told him that I think it could be due to some error in price from RIM MT4 or thing been manipulated and I show him all the data fact. After he saw the charts I show he told me he will investigate this case and update me within the same day evening, but until today (20/Jun GMT+8) I still have not hear from him. I have been contacting RIM customer service at LINE (that's is the only contact been given) but not able to reach him or anyone to talk about this case and to obtain the investigation result.
RIM told me they are NFA approved and send me the NFA ID: 0522507. You can find the company name " RESET INVESTMENT MANAGEMENT LLC" at NFA webiste but with US address and telephone number. I have made a call to the US tel# to reach out the the company. The US guy answered my call told me that someone has stolen his company name and NFA detail to do illegal brokering business elsewhere which has nothing related to him and he has already filed a complaint.
However the different of the price as show is below (white arrow) happened on 17/Jun at RIM MT4 Chart around 08am++ does not make sense. The price sudden shoot up to hit 1731.32 did not align with the XAUUSD chart state in all other online trading platform and MT4 Chart show my other brokers. Due to this significant price change show at RIM MT4 has caused be lost more than 300k USD. Furthermore I have also received email from them to ask me to settle the arrears of my account with another 86k+ USD within 3 working days". (refer to attached file for chart explanation)
I have spoken to 西总 (the president of the company) about this case on 18/Jun twice at 15:39 (13:10 mins call) and 16:17 GMT+8 (16:10 mins call). During the 2nd phone, he has offered to absorb the 86k+ USD, which mean I do not have to make payment to RIM but have to accept the fact I lost my money at their MT4 was due to the price fluctuation. I told him what I care is not only the 86k+ USD, but all my money in the account. I told him that I think it could be due to some error in price from RIM MT4 or thing been manipulated and I show him all the data fact. After he saw the charts I show he told me he will investigate this case and update me within the same day evening, but until today (20/Jun GMT+8) I still have not hear from him. I have been contacting RIM customer service at LINE (that's is the only contact been given) but not able to reach him or anyone to talk about this case and to obtain the investigation result.
RIM told me they are NFA approved and send me the NFA ID: 0522507. You can find the company name " RESET INVESTMENT MANAGEMENT LLC" at NFA webiste but with US address and telephone number. I have made a call to the US tel# to reach out the the company. The US guy answered my call told me that someone has stolen his company name and NFA detail to do illegal brokering business elsewhere which has nothing related to him and he has already filed a complaint.