Hi everyone, I got a reply from HK money authority. Just take a look at what they replied :
Dear Sir/Madam,
We have received your email of 2 October 2020.
We are sorry to learn that you suffered monetary loss in the incident. We would appreciate your understanding that suspected fraud case is a subject matter for investigation by the Hong Kong Police Force (“the Police”), you may wish to report the case to the Police by submitting an electronic report at this hyperlink:
http://www.police.gov.hk/ppp_en/02_er_room/. We trust that The Hongkong and Shanghai Banking Corporation Limited (“the Bank”), as a bank under our supervision, will assist the Police on the investigation.
Besides, the Police also set up the Anti-Deception Coordination Centre (“ADCC”) with a view to stepping up combat actions against deception and increasing public awareness of various kinds of scams. The ADCC operates an enquiry hotline, “Anti-Scam Helpline 18222”, to provide immediate consultation for the general public. You may call the hotline for enquiry or visit its website (
https://www.police.gov.hk/ppp_en/04_crime_matters/adcc/) for the latest modus operandi of deception and scam alerts.
Concerning your request for recovering the fund from the Bank, you may wish to contact the Bank directly. The contact details of the Bank are as follows:
Contact Person: Customer Relations Manager
Telephone: 2996 6388
Fax: 3418 4739
Address: Customer Relations
P.O. Box No. 71169, Kowloon Central Post Office
Email:
Feedback@hsbc.com.hk
If you are not satisfied with the Bank’s handling of your matter, you may lodge a complaint through online submission by clicking the hyperlink here:
https://bankcomplaint.hkma.gov.hk/en/. Or alternatively, you may complete the “Complaint Form” by providing the required details and signing it. The duly completed form, together with copies of any supporting documents relevant to your complaint, can be returned to us by post, email or fax. For the role and procedures of the Hong Kong Monetary Authority in handling customer complaints about banking products or services, please refer to “Frequently Asked Questions - Complaints about Banking Products or Services” and “Flowchart of the Complaints Handling Process”.
If you have any enquiry, please send to us by mail or by email at
bankcomplaints@hkma.gov.hk.
Yours faithfully,
Crystal Ng
Assistant Manager
Complaint Processing Centre
Enforcement and AML Department
Hong Kong Monetary Authority
Complaint Processing Centre
Email:
bankcomplaints@hkma.gov.hk│Fax: 2509 3990│Hotline: 2878 1378
I have just sent a mail to
Feedback@hsbc.com.hk as they said. Now, let's wait and see what they will answer.