Pharaoh
Brigadier General
- Messages
- 20,308
If you have videos, you can upload them elsewhere and share links here.
With all of your trading experience, you should know that not all brokers have identical KYC procedures. For example, selfies used to be unheard of for this, but more and more brokers are requiring them.
For "something to happen to HugosWay on FPA", there are procedures. Otherwise, every broker would end up labelled as a scam based on only one or two unsubstantiated complaints. One client not liking the acount verification procedure would be a very bizarre reason to take action.
If you want to improve your life, try acting more politely to people. Since English isn't your first language, you should have some experience in having to work around miscommunications. Condemning support staff who are just trying to follow procedure as "untrained incompetents" is beyond simple rudeness. Would you like it if I accused you of being incompetent because you didn't think to upload the video and link to it? Imagine being on the phone and live chat all day with clients who throw a fit every time there's a small misunderstanding or start spewing profanity when they don't like a procedure you have to follow.
If I were a judge, I'd order you to work for one month in a client support center before proceeding any further on a complaint like this. While doing the support job, you would be banned from using profanity or otherwise abusing clients no matter how badly they were behaving.
With all of your trading experience, you should know that not all brokers have identical KYC procedures. For example, selfies used to be unheard of for this, but more and more brokers are requiring them.
For "something to happen to HugosWay on FPA", there are procedures. Otherwise, every broker would end up labelled as a scam based on only one or two unsubstantiated complaints. One client not liking the acount verification procedure would be a very bizarre reason to take action.
If you want to improve your life, try acting more politely to people. Since English isn't your first language, you should have some experience in having to work around miscommunications. Condemning support staff who are just trying to follow procedure as "untrained incompetents" is beyond simple rudeness. Would you like it if I accused you of being incompetent because you didn't think to upload the video and link to it? Imagine being on the phone and live chat all day with clients who throw a fit every time there's a small misunderstanding or start spewing profanity when they don't like a procedure you have to follow.
If I were a judge, I'd order you to work for one month in a client support center before proceeding any further on a complaint like this. While doing the support job, you would be banned from using profanity or otherwise abusing clients no matter how badly they were behaving.