J
JordanN
Guest
OctaFX is turning into a scam broker and here I will tell you my story and all lies OctaFX told me. A brokerage company which lies their clients must be immediatelly classified as a SCAM.
So...
On 12 January I noticed that I had commissions accumulated from a referred client to OctaFX above $7. The client himself had traded an impressive amount of lots - above 62 standard lots by far. I decided to withdraw the commission via Perfect Money because previously I didn't have any option to withdraw money. The only acceptable option was MasterCard and I was told I couldn't withdraw with it because the card operator had issues and that option was not active. Anyway, I requested a $7 withdrawal to Perfect Money and it got rejected with comments "Please use Skrill". Then I realised that they are joking with me and I will not receive any funds from them. I requested another withdrawal and it got rejected again. I contacted the support and explained what was happening and that there is no option for Skrill deposits or withdrawals and I want to withdraw to Perfect Money.
They resolved the problem after several hours and my third request for the day was successful, the sum of $7 was received to my PerfectMoney wallet.
However, on 22 January ( Friday ) I logged in and noticed that I had above $5 in generated commissions and requested a withdrawal worth $5. Well, guess what. It was marked as "complete" but money never came to my account.
I contacted the support and I was adviced to wait for 24 hours. I told them that this is Perfect Money and trasnferring of funds is instant and on their website they state processing time is up to 5 minutes. After 24 hours I contacted them again with a request to receive the Batch number of the transaction as I was asured that it was processed. They didn't provide me with this number. It means they never processed the transaction!
On 25 January ( Monday ) I contacted them once again to receive the Batch number. I was told to wait, they would contact me later. They didn't. So, on 25 January I decided to ask once again. I was told that they will speed up the payment which proves that they never sent the money and they were lying me 3 days that my withdrawal has been processed.
I left a negative rating here but it was not accepted. Maybe negative reviews are not accepted if the broker is sponsoring.
FPA Review Moderation Team Note: Open your eyes. Look at the first 10 reviews on OctaFX's review page. As your eyes, if you use them, will show you, there are several 1 and 2 star reviews just in the first 10 reviews. Go ahead and click the button to show 50 reviews. Are you still having trouble seeing the 1 and 2 star reviews mixed in with other reviews?
Why are you trying to start a false conspiracy theory when the evidence is right there staring you in the face?
Then try to leave a new review for OctaFX and open your eyes again. Do you see where it says...
I certify that:
1. My review is my own opinion based on my personal experience with the reviewed company
2. I have not been offered any payment or other incentive (like a bonus or discount) to write this review
3. I have no business or personal relationship with the reviewed company or any of its competitors, except as a client
Read #3 a few more times and think about it. You are an IB. You have a business relationship with OctaFX outside of being a simple client. Most IB reviews are 5 stars, since IBs want to promote brokers. IBs are NOT permitted to leave reviews, good or bad.
We work very hard to keep the reviews as fair and honest as possible. We do not appreciate people attacking us when all they had to do was read the review page and read the review submission form to realize their attack had no basis in fact.
IBs are allowed to open threads in Scam Alerts, to seek help from other FPA members, and to invite companies to join the discussion.
I attach the last withdrawals. ID W2048063 was marked as "complete" but money never sent. In fact, they started lying that they had sent them until one of the support sent excuses that they will send the money and he will speed up the process. Nothing in my account...
Emtpy account after their support asked for proof:
Account history requested in chat:
Previously, they didn't want to proccess the transaction of $7 and they declined several times my requests:
Available options (Mastercard they told me didn't work):
So, fellow traders, if you have money invested there, try to withdraw ASAP. If they refuse to pay me $7 and then $5 which are extremely small sums, they will obvously try to scam you and refuse to pay you the large amounts of money. In addition to that, their support sucks. They confirmed several times that the transaction had been processed and I should wait 24 hours. It means "Get out of my head" if you still don't know. Later, it was confirmed the transactions was not completed, money never sent, althought withdrawal request has been marked as "complete". They are just trained to lie their clients.
Firstly, I received a confirmation that money were sent:
But then...several days later, another one from the support states they were not sent and he will speed up the process:
Don't be a victim of these scammers! They even claim that their spreads is from 0.2. There is no such spread. For EUR/USD is minimum 1.2 pips. Maybe they had a technical error replacing the number 1 with 0 and instead of 1.2, they now advertise 0.2. It's fake!
So...
On 12 January I noticed that I had commissions accumulated from a referred client to OctaFX above $7. The client himself had traded an impressive amount of lots - above 62 standard lots by far. I decided to withdraw the commission via Perfect Money because previously I didn't have any option to withdraw money. The only acceptable option was MasterCard and I was told I couldn't withdraw with it because the card operator had issues and that option was not active. Anyway, I requested a $7 withdrawal to Perfect Money and it got rejected with comments "Please use Skrill". Then I realised that they are joking with me and I will not receive any funds from them. I requested another withdrawal and it got rejected again. I contacted the support and explained what was happening and that there is no option for Skrill deposits or withdrawals and I want to withdraw to Perfect Money.
They resolved the problem after several hours and my third request for the day was successful, the sum of $7 was received to my PerfectMoney wallet.
However, on 22 January ( Friday ) I logged in and noticed that I had above $5 in generated commissions and requested a withdrawal worth $5. Well, guess what. It was marked as "complete" but money never came to my account.
I contacted the support and I was adviced to wait for 24 hours. I told them that this is Perfect Money and trasnferring of funds is instant and on their website they state processing time is up to 5 minutes. After 24 hours I contacted them again with a request to receive the Batch number of the transaction as I was asured that it was processed. They didn't provide me with this number. It means they never processed the transaction!
On 25 January ( Monday ) I contacted them once again to receive the Batch number. I was told to wait, they would contact me later. They didn't. So, on 25 January I decided to ask once again. I was told that they will speed up the payment which proves that they never sent the money and they were lying me 3 days that my withdrawal has been processed.
I left a negative rating here but it was not accepted. Maybe negative reviews are not accepted if the broker is sponsoring.
FPA Review Moderation Team Note: Open your eyes. Look at the first 10 reviews on OctaFX's review page. As your eyes, if you use them, will show you, there are several 1 and 2 star reviews just in the first 10 reviews. Go ahead and click the button to show 50 reviews. Are you still having trouble seeing the 1 and 2 star reviews mixed in with other reviews?
Why are you trying to start a false conspiracy theory when the evidence is right there staring you in the face?
Then try to leave a new review for OctaFX and open your eyes again. Do you see where it says...
I certify that:
1. My review is my own opinion based on my personal experience with the reviewed company
2. I have not been offered any payment or other incentive (like a bonus or discount) to write this review
3. I have no business or personal relationship with the reviewed company or any of its competitors, except as a client
Read #3 a few more times and think about it. You are an IB. You have a business relationship with OctaFX outside of being a simple client. Most IB reviews are 5 stars, since IBs want to promote brokers. IBs are NOT permitted to leave reviews, good or bad.
We work very hard to keep the reviews as fair and honest as possible. We do not appreciate people attacking us when all they had to do was read the review page and read the review submission form to realize their attack had no basis in fact.
IBs are allowed to open threads in Scam Alerts, to seek help from other FPA members, and to invite companies to join the discussion.
I attach the last withdrawals. ID W2048063 was marked as "complete" but money never sent. In fact, they started lying that they had sent them until one of the support sent excuses that they will send the money and he will speed up the process. Nothing in my account...
Emtpy account after their support asked for proof:
Account history requested in chat:
Previously, they didn't want to proccess the transaction of $7 and they declined several times my requests:
Available options (Mastercard they told me didn't work):
So, fellow traders, if you have money invested there, try to withdraw ASAP. If they refuse to pay me $7 and then $5 which are extremely small sums, they will obvously try to scam you and refuse to pay you the large amounts of money. In addition to that, their support sucks. They confirmed several times that the transaction had been processed and I should wait 24 hours. It means "Get out of my head" if you still don't know. Later, it was confirmed the transactions was not completed, money never sent, althought withdrawal request has been marked as "complete". They are just trained to lie their clients.
Firstly, I received a confirmation that money were sent:
The Scammers Confirm They Had Sent The Money: |
---|
Luna OctaFX: Our relevant team in the Finance Department have already sent funds to your account. Therefore, kindly allow up to 24 working hours as it is depending on the operating speed at payment system in Perfect Money |
But then...several days later, another one from the support states they were not sent and he will speed up the process:
Don't be a victim of these scammers! They even claim that their spreads is from 0.2. There is no such spread. For EUR/USD is minimum 1.2 pips. Maybe they had a technical error replacing the number 1 with 0 and instead of 1.2, they now advertise 0.2. It's fake!