Hi there I have a problem with hotforex withdrawal
I requested a withdrawal for 131.28USD and received email confirmation of successful withdrawal of 131.28 on 27 Aug 2021
When I checked with my local bank back office told me only received 72.28USD. The local bank also informed they do not charge fee or commission for receiving fund oversea
The amount short as now is 59USD but hotforex is not giving me clear explanation on the missing amount
They are blaming it to the bank, which does not make sense the bank only received 72USD what can i Do??
Already contacted them through email and the only response i received is like this
"Kindly note that as per our Terms and Conditions, HF Markets neither applies nor covers withdrawals fees. The charges are applied by the bank and correspondent
bank and for this reason the amount which you received differs from the amount which was sent. However if you wish we can request a SWIFT confirmation of funds
transferred from the bank, where you will be able to see that from our side the funds were sent correctly."
Will I lose 59USD just like that?? Or is this huge amount general for their bank charges? Please help me
I requested a withdrawal for 131.28USD and received email confirmation of successful withdrawal of 131.28 on 27 Aug 2021
When I checked with my local bank back office told me only received 72.28USD. The local bank also informed they do not charge fee or commission for receiving fund oversea
The amount short as now is 59USD but hotforex is not giving me clear explanation on the missing amount
They are blaming it to the bank, which does not make sense the bank only received 72USD what can i Do??
Already contacted them through email and the only response i received is like this
"Kindly note that as per our Terms and Conditions, HF Markets neither applies nor covers withdrawals fees. The charges are applied by the bank and correspondent
bank and for this reason the amount which you received differs from the amount which was sent. However if you wish we can request a SWIFT confirmation of funds
transferred from the bank, where you will be able to see that from our side the funds were sent correctly."
Will I lose 59USD just like that?? Or is this huge amount general for their bank charges? Please help me