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Problem deriv.com - can't verify to withdraw

I am having an issue with a company

TonyNilo

Recruit
Messages
5
I open an account on deriv.com and fund it By PerfectMoney.
Do not ask me for verification, so I trade on it and get a good profit.
When I send a withdrawal request, lock my account and ask me to verify my identity and address.
I have sent ID and bank statement,
Accept ID and refuse bank statement,
I send a bank statement signed by the manager office and refuse my,
I send utility bill and refuse me,
I send a letter ministere signed and refuse me,
in all this document there is my address and all is an original document.
Seems deriv.com manage this verification for scams for the customer.
There isn't why for verifying account all document is rejected automatically
1638260163052.png

1638260233086.png
 
Well what did you expect from scammers around Binary.com and its CEO Jean-Yves Sireau, now rebranded as Deriv.

A word of advice, regardless of Deriv incorporation and your residency - they have 2 offices, Cyprus and Malta (among others). Contact both Cypriot CySEC and Maltese MFSA, inform Deriv that you did it. Maybe you suddenly see that your account is 'verified' ;) Good luck.
 
I open an account on deriv.com and fund it By PerfectMoney.
Do not ask me for verification, so I trade on it and get a good profit.
When I send a withdrawal request, lock my account and ask me to verify my identity and address.
I have sent ID and bank statement,
Accept ID and refuse bank statement,
I send a bank statement signed by the manager office and refuse my,
I send utility bill and refuse me,
I send a letter ministere signed and refuse me,
in all this document there is my address and all is an original document.
Seems deriv.com manage this verification for scams for the customer.
There isn't why for verifying account all document is rejected automatically
View attachment 71261
View attachment 71262
I have already submitted the utility bill original photo, bank statement signed by the chef bank office, letter by ministers signed in original.
So you reject all and ask me to send it?
Do you have an identity crisis?
I am full verified in all best broker, I can send you proof of that(select one broker and I get full verified prof for you)
 
I have already submitted the utility bill original photo, bank statement signed by the chef bank office, letter by ministers signed in original.
So you reject all and ask me to send it?
Do you have an identity crisis?
I am full verified in all best broker, I can send you proof of that(select one broker and I get full verified prof for you)

Well what did you expect from scammers around Binary.com and its CEO Jean-Yves Sireau, now rebranded as Deriv.

A word of advice, regardless of Deriv incorporation and your residency - they have 2 offices, Cyprus and Malta (among others). Contact both Cypriot CySEC and Maltese MFSA, inform Deriv that you did it. Maybe you suddenly see that your account is 'verified' ;) Good luck.
After verifying my identity, Deriv.com ( or Binary.com) want close my account and freeze my deposit.
With this rules.
1638285034834.png

How I duplicate account or use false name if my account identity is verified?
Do not accept my document legitmate and freeze my account.
1638285148075.png

1638285183917.png
 
I open an account on deriv.com and fund it By PerfectMoney.
Do not ask me for verification, so I trade on it and get a good profit.
When I send a withdrawal request, lock my account and ask me to verify my identity and address.
I have sent ID and bank statement,
Accept ID and refuse bank statement,
I send a bank statement signed by the manager office and refuse my,
I send utility bill and refuse me,
I send a letter ministere signed and refuse me,
in all this document there is my address and all is an original document.
Seems deriv.com manage this verification for scams for the customer.
There isn't why for verifying account all document is rejected automatically
View attachment 71261
View attachment 71262
Let's start with adding your story as a review here https://www.forexpeacearmy.com/forex-reviews/16890/deriv-binary-brokers and then follow the below suggestions.

First of all, invite the company by using the invite company option to your thread. And if you are unable to locate the option then this thread " Tutorial: How to Invite a company to your thread. " Will help you to find out.

Note 1: The invitation button will be enabled when your first post reaches 4 days old.
Note: 2 You need to make a second post in this thread to enable the official invitation option.
Note 3: Make sure to share your account number (Only account number). Many time this help companies to find out you are genuine or not.
Note 4: Make sure to follow the suggestions correctly, when you do it correctly you will get the below message in your thread automatically.

OP Screen shot.jpg
 
Today Chat with support

Withdrawal Locked
You were transferred to CS_Payments
05:24:03 am
Syafiqah 05:24:21 am

Hi Toto, welcome to Binary/Deriv thank you for visiting our website. How can we assist you with withdrawal?

Antonio 05:24:49 am

my account is lock yet, I has sent all document I have
so if you cannot verify my adress, Please refund my deposit
you cannot lock my deposit

Syafiqah 05:26:26 am

I am truly sorry to hear that Toto
Allow me to chec further, kindly wait for about 5-7mins
Thank you for waiting Toto
Upon checking, we have checked your proof of address and it does not meet our verification checks
Can you kindly provide other alternative documents
?
Please authenticate your account by uploading the original image of the documents as below:
-Bank Statement
- Landline Phone, TV monthly Bill or Broadband Internet;
- Citizenship certificate or Council Tax Receipt;
- Affidavit / Residence Declaration stamped and signed by notary;

Antonio 05:38:00 am

No. I do not send other document, all is rejected, and I have not time to play on your game,
So, please refund my deposit

Syafiqah 05:38:29 am

Truly sorry as I can see you have submitted the same documents that does not meet our verification checks

Antonio 05:38:32 am

and bye bye

Syafiqah 05:38:45 am

Hence, the verifications stil pending

Antonio 05:39:14 am

I have sent
utility bill
original photo
bank statement signed
letter ministere signed
have not other
so, or approve my document
or refund my deposit
about your email
i do not open account on false name
or duplicate account
so, please carefull
I write your regolatory office
at moment you are lock my deposit and you cannot make this
also carefull,
I am pubblish all your communication ad chat
untill you refund my deposit

Syafiqah 05:43:29 am

i am truly sorry about that Toto
However, as we have mentione din previous email

Antonio 05:43:44 am

also i am truly

Syafiqah 05:43:56 am

any funds accumulated in the account will be frozen if no legitimate documents are provided.

Antonio 05:44:00 am

but your team relevant verify is a very *******
I want my deposit
want not fund accumulated

Syafiqah 05:45:23 am

I will help to check with the relevant team on this for better assistance
I will revert to you by end of this day

Antonio Nilo Bruno 05:45:59 am

ok,

Syafiqah 05:46:09 am

Is there anything else I can help you with?

Antonio 05:46:21 am

have a nice day
 
My withdrawal locked. Very bad company i have uploaded all my documents still withdrawal blocked. fraud brocker. never deposit in deriv fund will lose
 
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