Traitimthuytinh0309
Recruit
- Messages
- 6
Hi Everyone.
This is Trang from VietNam. Today I'm writing this thread to let everyone who has already traded or who is going to trade with Honor FX know the other Evil black side of Honorfx- www.honorfx.com.
The story is very simple. On 31/Jan/2021 I deposited about 2817 USD to my account ID: Traitimthuytinh0309@gmail.com, Account: 919013.
The transaction was successful and money has been deducted from my E-wallet Account.
But then it comes to the real problem. I came back to check my Honor FX account. They have rejected this Order without any reason and do not refund me money.
Then, I raised the ticket for a supporting. There was a guy named Noel who came to me and He told me that I used the other E-Wallet ID to deposit. ( For this one, I totally agreed with him. Because I didn't know that policy and I used to deposit and withdraw by that E-wallet too many times). Then I ask him to get me a refund if they do not allow me to use another E-wallet. Because they already received my money and they have no reason to keep it. This guy then keeps fooling me around by asking me to contact IB then contact Honor FX Support In VietNam. But you know what, Honor FX Support Vietnam did not work, They did not reply to my email even I mailed them 3 times. Then I come to live chat support for my issue and meet a person named Suzy. Firstly she really nice to me and told me not to worry. They will check and refund me. Then later on when I asked how the issue is going to solve and She continue to ask me to contact Nganluong- E-Wallet- Email: thuquy3@nganluong.vn. I emailed Nganluong and they tell me this is a normal Transaction and it's been successful. Honor FX has already got my money.
Then I capture that email to Suzy, Now it comes to real ****, Suzy started to tell me that I am sending this money to another broker, not to Honor FX. That is the most hilarious story that I ever heard. She said that the Reciever is not Honor FX. Then I capture to her my other succeed withdraw. It is all the same receiver. Now She knows it is not a good excuse to fool me. Then she continues to ask me if I do real trading or someone else is trading for me. I told her it is not related to this issue.
( Of course, I do trade myself either). Then She keeps the story going by asking me to email to: support.th@honorfx.com for support. And then I ask her why do keep asking me to email to someone again and again for their problem? And she starts to tell me that I'm being rude. and that she is not responsible for my money and it is not her job. ( It is not their job to support customer issues even they are support team)
At the end now. It was almost 2 months passed and I did not get a refund yet. I so disappointed with their behavior and their support. Now They bring me to the new matrix with the unlimited email address and people that I need to contact with.
This is Trang from VietNam. Today I'm writing this thread to let everyone who has already traded or who is going to trade with Honor FX know the other Evil black side of Honorfx- www.honorfx.com.
The story is very simple. On 31/Jan/2021 I deposited about 2817 USD to my account ID: Traitimthuytinh0309@gmail.com, Account: 919013.
The transaction was successful and money has been deducted from my E-wallet Account.
But then it comes to the real problem. I came back to check my Honor FX account. They have rejected this Order without any reason and do not refund me money.
Then, I raised the ticket for a supporting. There was a guy named Noel who came to me and He told me that I used the other E-Wallet ID to deposit. ( For this one, I totally agreed with him. Because I didn't know that policy and I used to deposit and withdraw by that E-wallet too many times). Then I ask him to get me a refund if they do not allow me to use another E-wallet. Because they already received my money and they have no reason to keep it. This guy then keeps fooling me around by asking me to contact IB then contact Honor FX Support In VietNam. But you know what, Honor FX Support Vietnam did not work, They did not reply to my email even I mailed them 3 times. Then I come to live chat support for my issue and meet a person named Suzy. Firstly she really nice to me and told me not to worry. They will check and refund me. Then later on when I asked how the issue is going to solve and She continue to ask me to contact Nganluong- E-Wallet- Email: thuquy3@nganluong.vn. I emailed Nganluong and they tell me this is a normal Transaction and it's been successful. Honor FX has already got my money.
Then I capture that email to Suzy, Now it comes to real ****, Suzy started to tell me that I am sending this money to another broker, not to Honor FX. That is the most hilarious story that I ever heard. She said that the Reciever is not Honor FX. Then I capture to her my other succeed withdraw. It is all the same receiver. Now She knows it is not a good excuse to fool me. Then she continues to ask me if I do real trading or someone else is trading for me. I told her it is not related to this issue.
( Of course, I do trade myself either). Then She keeps the story going by asking me to email to: support.th@honorfx.com for support. And then I ask her why do keep asking me to email to someone again and again for their problem? And she starts to tell me that I'm being rude. and that she is not responsible for my money and it is not her job. ( It is not their job to support customer issues even they are support team)
At the end now. It was almost 2 months passed and I did not get a refund yet. I so disappointed with their behavior and their support. Now They bring me to the new matrix with the unlimited email address and people that I need to contact with.
