Be aware Tickmil UK LTD commits FRAUDE (they falsify data! )

[Sophie L]

Never trade with this company!

As the Financial ombudsman has ruled in my favor, despite that Tickmill falsified (!) data, Tickmill refuses to comply with the Final Decision. (check FOS website Decisions database - www.financial-ombudsman.org.uk/decision/DRN-3148143.pdf) They have been intimidating, lying and making threats for six months.

As the person handling your complaint and refusing, but eventually after six months, is forced to comply to the FD, this person (risk and compliance director) out of grudge, she decides to terminate my accounts and they are closing all my open trades for me. Basically they are taking over my account and forcing me to watch how they close my trades and I have to swallow all the losses.
If you complain about this unprofessional behaviour, it is the same R.Pone handling your complaint again and she simply ignores you. It is outrageous!!

What it comes down to, if you win your complaint with FOS you still loose, as Tickmill controls their systems and they just do what they want, regardless whether you point out how illegal their actions are. Now I have to take legal actions and spend even more money to rectify this scandalous behaviour.

I had never expected this criminal behaviour from a FCA regulatd company that brags about their license!

 

[Sophie L]

As I was argueing my complaint with FOS Tickmill deliberately changed data in their system, in order to manipulate the financial ombudsman. Trying to argue that I did not have enough account balance rather than it was a technical error from their side. Luckily I made screen shots so I could prove this.
My transaction went status -pending- on March 8th 2020 because of technical problems on their website and I made a screen print on March 22nd 2020. as the computertime right below corner, in the photo shows.
In May I discovered that the staus has changed into - Failed - for that same transaction. The computertime shows May 16th 2020.

changing data afterwards is FRAUDE and criminal behavior!


BE WARNED abot TICKMILL. if Tickmill does this whith FOS, what will they do when you are trading?!!

 

[compu-forex]

Ok, it is never nice to lose money, especially when the has been a technical glitch from the broker side.

At this stage you need to be a bit clearer on what your complaint is. Please look into the following questions :-

1. It sounds like your trades were stopped out - was this correctly done, or is your complaint that, had the transaction been executed properly, the stopout would not have occurred?
2. Since the transaction failed, did you get your 225 euro back?
3. I would have thought that the normal transaction flow would be : transaction>>pending>>result. I would, therefore, expect to see the result changed after a period of time. Please can you explain what you were expecting to see?

 

[Santanu Chakrabarti]

This is regarding 'deposit'! credit/ debit card 'deposit' status normally directly comes to 'successful' if credited immediately but if there is any problem to credit, then status first comes to 'pending', then if credited , then 'successful' (i.e. deposit> pending>failed or successful, if successful, then payment will be displayed) and if not , then 'failed'. please check, whether the deposit payment was deducted from your bank account! if not, then there is no problem and there is no point of complaining! If deducted, then wait for 7 days to reverse the payment from credit card company i.e. mastercard/ visa etc! If not credited to either bank or platform , then u can raise alarm and ask ur bank ! In fact, now itself, if deducted from bank but not credited to platform, then lodge complaint with bank! on ur complaint, bank will raise the issue with card issuer i.e. mastercard, visa etc and will definitely return ur money to ur account! here, i don't think, if not credited to tickmill platform, tickmill has any fraud role!

 

[compu-forex]

Ok, disregard my post. At the time, only your second post was visible for some obscure reason...

 

[FxMaster]

@Tickmill, can we have your attention here, please?

 

[Sophie L]

Ok, it is never nice to lose money, especially when the has been a technical glitch from the broker side.

At this stage you need to be a bit clearer on what your complaint is. Please look into the following questions :-

1. It sounds like your trades were stopped out - was this correctly done, or is your complaint that, had the transaction been executed properly, the stopout would not have occurred?
2. Since the transaction failed, did you get your 225 euro back?
3. I would have thought that the normal transaction flow would be : transaction>>pending>>result. I would, therefore, expect to see the result changed after a period of time. Please can you explain what you were expecting to see?

Hi there, In summary, the transaction was unsuccsefull, due to technical prolems on thier website. please read the FOS decision if you want to know all the details, but there have been technical prblems in the two days prios to this transaction and on average once a month when I was trading with them. That has all been argued with FOS. The poitn of my complaint is that they falsified data! not the transaction proces

 

[Sophie L]

This is regarding 'deposit'! credit/ debit card 'deposit' status normally directly comes to 'successful' if credited immediately but if there is any problem to credit, then status first comes to 'pending', then if credited , then 'successful' (i.e. deposit> pending>failed or successful, if successful, then payment will be displayed) and if not , then 'failed'. please check, whether the deposit payment was deducted from your bank account! if not, then there is no problem and there is no point of complaining! If deducted, then wait for 7 days to reverse the payment from credit card company i.e. mastercard/ visa etc! If not credited to either bank or platform , then u can raise alarm and ask ur bank ! In fact, now itself, if deducted from bank but not credited to platform, then lodge complaint with bank! on ur complaint, bank will raise the issue with card issuer i.e. mastercard, visa etc and will definitely return ur money to ur account! here, i don't think, if not credited to tickmill platform, tickmill has any fraud role!

yes if succusefull should be debited/credited at once. In my case there were technical problems and went to status pending. all the 20 transactions that they cuold not process went to status pending, and have stayed status pending, only this same one transaction they changed to Failed, because this transaction was the key-discussion point with FOS. In tickmills system it only goes to failed immediately if you do not have enough deposit. It does not change from pending to failed after 8 weeks, without any action or change in data or problem. I just want to warn people about this broker. See also my other review. (please do not go assuming how it would have been according to you.)

 

[Santanu Chakrabarti]

o.k., because of not credit of this transaction, they hit the margin? but was ur deposit deducted from ur bank? tickmill might have done something wrong with closing of ur positions but now i saw they warned u for closing the position on 15.06.22 that they were going to close ur positions on 01.07.22 and accordingly they closed ur all positions on 01.07.22 as they told, what was wrong here? but why they did so? and before closing , why they credited around 40k euro to ur account, how and why? anyway, not understood all these things! my above comment was on ur 2nd post! in fact, ur 1st post did not appear here yesterday(10.07.22) due to some unknown reason!

 

[Sophie L]

o.k., because of not credit of this transaction, they hit the margin? but was ur deposit deducted from ur bank? tickmill might have done something wrong with closing of ur positions but now i saw they warned u for closing the position on 15.06.22 that they were going to close ur positions on 01.07.22 and accordingly they closed ur all positions on 01.07.22 as they told, what was wrong here? but why they did so? and before closing , why they credited around 40k euro to ur account, how and why? anyway, not understood all these things! my above comment was on ur 2nd post! in fact, ur 1st post did not appear here yesterday(10.07.22) due to some unknown reason!

As Tickmill denied responsibility for their technical problems and only offered me 100 euro for the 44K loss they casued I escalated it to FOS. FOS ruled in my favor and ordered Tickmill to compensate me for the 44K losses. Tickmill refused to and only compensated 3K after 5 months. But then when they were force to, they returned the other 40K and immediately diecide to close my accounts. As the case will try, I will not go into legal detail her online but trust me, what they did was definitley wrong! The point is. If they don't like you, for whatever reason. In my case, they did not like me because they had to comply to FOS. They will take over your account and close all your trades regardless of the loss they force upon you. Regardless of the valid arguments you present. Is this a company you would want to trade with? YOU ARE NOT SAFE, if they can do this without any valid reason!!!

(It feels like you are tryig to defend tickmill, They have pulled stunts before, I would not be suprosed if you might be an employee trying to talk right what wrong, on their behalf.)