It is hard to tell from the log you posted but were your trades short in duration? Less than a few minutes? If they were, they will claim that you are exploiting their slow feed to trade at prices that are not "real", i.e. "outside the market". If Ava determines that you do this a number of times, although they will not tell you what this number is, they will cancel all your trades.
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You are now chatting with 'Andrew'
Andrew: Hello and welcome to AvaFX.com. How can I assist you?
abdull : hi
Andrew: Hello
abdull : a/c no 727658
abdull : what are you doing with me ???????
abdull : my account ballence was 13952 euro and you have just wiped out it
abdull : why ??
abdull : 21843121 21843389 21843456 21843514 21854816 21858046 21858079 21861762 21861768 21884392 21884703 21885061 21885623 21886988 21888418 21888522 21902172 21902175 21902551 21902597 21950736 21950726 22090036 22134823 22155588 22196999 22198160 22205012 22204903 22205411 22292988 22293159 22293489 22294749 22295005 22295036 22295513 22295485 22302526 22304912 22339845 22352422 22376207 22376305 22376798 22381420 22431129 22432876 22462880 22485798 22485925 22485992 22486341 22486765 22488025 22488345 22489954 22490377 22490596 22494646 22506158 22529376 22530185 22531205 22532151 22532372 22533274 22533201 22533158 22537609 22538167 22538151 22568338 22613613 22613603 22630999 22663977 22673968 22674240 22679370 22679668 22694531 22694600 22694665 22694680 22734529 22741071 22875916 22888197 22888048 22893302 22905350 22919252 22919259 22920257 22923013 22925709 22939952 22966124 22967283 22969622 23019908 23023349 23155538 23173805 23394046 23430566 23471358 23486135 23528994 23561894 23561866 23566370 23568326 23568295 23568870 23615080 23617437 23723506 23724190 23723864 23734485 23734492 23780855 23836963 23876414 23891327 23900640 23959768 23960259 23981548 23981555 23981544 23981546 23996322 24086029 24092605 24101434 24147096 24158236 24170633 24206992
abdull : tell me what i made bad with avafx.com
abdull : YOU ARE QUITE
abdull : TELL ME A WHAT I AM ASKING ?
Andrew: Please hold on while I check this...
Andrew: One moment please, I will transfer you.
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You are now chatting with 'RoyA'
abdull : WHERE IS MR ROY
abdull : HELLO MR ROY
RoyA: this amount has been debited due to your trading practices
abdull : HAVE YOU SEE THE TRADE LIST ?
RoyA: yes sir
abdull : CAN YOU PLZ TELL ME THAT WHAT I DO WRONG HERE ?
RoyA: it is Arbitrage trading
abdull : NOT EVEN A SINGLE TRADE I MAD ACORDING TO THT YOURS SELFMADED TERMS AND CONDITIONS ?
abdull : CAN YOU PLZ EXPLAIN ME THAT WHAT IS THAT BLUDDY ARBITRAGE ?
abdull : I NEED EXPLANATION ABOUT WHAT YOU SAY
RoyA: this when you a trading by taking delay in the system
abdull : THAT ARBITRAGE
RoyA: which can not be done as per the terms and conditions
abdull : 04/12/11, 13:36:04 CP 24158236 100 24158236 FUT Crude Oil 1,000 S 04/12/11, 13:33:56 107.48 74,075.00 107.12 73,815.00 248.13 0.00
abdull : TELL ME IN THIS TRADE WHERE IS THE DELLAY
abdull : THAT MADED BY ME
RoyA: we have looked in to the trades internally
abdull : I SEND YOU LOT'S OF TRAADE LIKE THIS AND OTHERS WHERE YOU MUST SHOW ME THAT WHERE IS MY FOLT OR MISTAKE THAT MADE FROM ME
abdull : WHY YOU NOT TELL TRADERS YTHAT YOU JUST FUND YOUR ACCOUNT ONLY FOR LOSS
RoyA: you can see all this information on the reports
abdull : WE ARE NOT HERE TO GIVE ANY BODY PROFIT HERE
abdull : IT IS NOT OUR POLICY ,WHY YOU NOT PUBLISH THIS LINE WITH YOUR TERMS AND CONDITIONS
abdull : YES I AM LOOKING AT REPORT RIGHT NOW
abdull : YOU TELL ME JUST ONE TRADE THAT WAS ACORDING TO THAT OU SAY ?
abdull : SHOW ME OR TELL ME THEE NUMBER OF TRADE
abdull : AND TELL ME THAT WHAT STAND FOR ARBIRAGE ?
RoyA: all the trades that have been made in the account
abdull : OR TELL ME HOW DO I TRADE WHERE YOU NOT FOUND THAT I HAVE MAKED THE PROFIT WITH OUT ARBITRAGE
abdull : IT IS A SERIOUS MATTER
RoyA: Arbitrage is basically buying in one market and simultaneously selling in another, profiting from a temporary difference.
abdull : THIS IS NOT GOOD PRACTICE AT ALL
abdull : YOU NOT TAKE SPREAD AGAINST THIS
abdull : THE SYSTEM PUTED THAT TRADES WITHOUT SPREAD ?
abdull : IF YOU GET SPREAD AGAINT THIS AND EXCEPTED MY ORDER THAT WAS I PUT
RoyA: that is impossible
abdull : TELL ME WHERE IS WROTED IN TERMS AND CONDITIONS THAT I DO NOT CLOSE THE TRADE WHER I WANT ?
abdull : IF I CLOSE THAT WAS AN BULSHET ARBITRAGE
abdull : HA
abdull : IS THIS PRACTICE FROM A AWARD WINING TRADING PLATFORM ?
RoyA:
Terms & Conditions
RoyA: point 17
RoyA: 17.PROHIBITION ON ARBITRAGE AND MANIPULATION
RoyA:
Internet, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates. The concept of arbitrage and "scalping", or taking advantage of these Internet delays, cannot exist in an OTC market where the client is buying or selling directly from the market maker. AVA does not permit these practices on AVA"s platform. AVA strictly forbids any form of manipulation of its prices, execution, and platform or making transactions based on errors, omissions or misquotes on the AVA platform. AVA reserves the right to investigate and review any account AVA suspects of manipulation and withhold funds suspected of being derived from such activity. AVA reserves the right to void any transaction which it has determined to be a result of any of these practices and will have no liability to the customer whatsoever for any losses incurred.
abdull : WHEN THE PRICE CHANGED DURRING THE TRADE OPNING THE SYSTEM REQUIT IT TO EXCEPT
abdull : WHEN THE SYSTEM IS EXCEPTED THE TRADE HOW DO YOU SAY THAT IS DELLAY
abdull : Internet, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates.
abdull : DO I TRADED ALL THE TRADE WITH IN THIS CONDITION
abdull : BUT WHEN PRICE NOT REFLECT ACCURATLY YOU SYSTEM GIVE ME A REQUIT OF PRICE
abdull : TO EXCEPT
abdull : SYSTEM NOT REJECT MY ORDER BUT CHANGE PRICE FOR EXCEPT TO TRADE
abdull : AFTER THE TRADE IT IS APONE ME HOW LONG I WAIT FOR IT
abdull : OR HOW EARLY I CLOSE IT
abdull : IS THIS CONDITIONS IS WRITEN IN THE TEARMS AND CONDITION ?
abdull : TELL ME IF I PUT A TRADE SO HOW MANY PIPS AFTER THAT WAS LEAGLE TRADE?
abdull : AND HOW MANY PIPS BEFORE IT IS UN LEAGLE ?
RoyA: There is nothing more we can say on the matter sir
abdull : I NEED IT CLEAR WHAT I SAY IN ABOVE LINE
RoyA: You have agreed to the terms and conditions which clearly states that
you can not trade in the manner
RoyA: Thanks again for visiting AvaFX.com, and good luck!
RoyA: It was a pleasure chatting with you. Let me know if you have any further questions. For additional ways to contact us click here. Thanks for choosing Ava FX.
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