Original FPA Traders Court Submission:
I am submitting the case against: https://www.intelfx.com/
My Case is: IntelFx WITHDRAWAL PROBLEM
Company information
Name : IntelFx
Head Office :
FNZ Capital Limited (formally known as FNZ Bancorp Limited)
Level 20, ASB Bank Centre,
135 Albert Street,
Auckland, NEW ZEALAND
Tel : +64.9359.7417
Fax : +64.9358.7340
Email : support@intelfx.com
Marvan (finance dept): marwan@intelfx.com
My name is Sylvie Ouellet, I'm a Canadian citizen. In January 2011, I opened a Micro Account with IntelFx. At the beginning of April 2011, I requested a withdrawal from my micro account (#65796). They processed it on April 6th and the payment was made to my bank account the same day. Then I opened a Cent account (#109708 ) which I closed few days later because I was loosing money due to lack of experience and huge drawdown caused by Eas I was using. At the beginning of May 2011, I requested for a withdrawal. They processed it few days after (May 3rd) but, this time, I didn't received the payment. The support team told me it would take 3-7 days. On May 12th the payment was still not made to my bank account. I contacted them a second time, asking them why the money was not made to my bank account. Marwan (finance dept.) sent me a document with the details of the transaction. I checked with my bank : they never received the payment and told me that the people who made the payment should verify with their bank. I contacted Marvan again and told him to check with is bank. He told me he will verify with is bank and said maybe they made a mistake. He never contacted me after. After that, I sent few e-mails to Marvan but he never replied. On May 31st, I made a complaint to Financial Markets Authority of New Zealand but they never replied. On June 4th, I made a complaint to Financial Service Providers Register of New Zealand, they told me they will follow up wiyh any service provider that is not registered. On June 13th, I made a complaint to Serious Fraud Office of New Zealand they never replied.I'm still waiting for the payment....
I hope FPA will help me to get my money back.
Thanks,
Sylvie ouellet
Attachments :
Screenshots of intelFx location and regulation
Screenshots of Micro Account # 65796 statement
Screenshot payment (depot au comptoir) from IntelFx made to my bank account for # 65796
Screenshots of Cent Account #109708 statement
Screenshot of transaction receipt sent By Marvan fron IntelFx (finance dept.)
Screenshot of bank statement (search) no payment (depot au comptoir) received
Screenshots of e-mails sent to and received from Marvan from finance dept. of IntelFx
Screenshots of proof of fax and e-mail sent to complaint dept. of Financial Markets Authority of New Zealand, Financial Service Providers register and Serious Fraud Office.
New thread in the Scam Alerts Folder:
Review is submitted by Sylvie O. on 05/24/11
The company was first contacted about the issue on 05/12/11 the last contact was on 05/23/11
Details: Chat Content:
Adam: Hi, Welcome to Intel FX. What i can help you today?
Sylvie Ouellet: Account #109708 The withdrawal of $502.60 was processed on May 3rd but, the money is not in my account yet.
Adam: may i know your account bank number?
Sylvie Ouellet: 2264901
Adam: your transaction have done on May 3rd..i don't know where is problem the problem..
ok..i think,you should contact the bank to ask about your money..
our financce department have done the transaction for you.
Sylvie Ouellet: I think you should track the trasaction. The money is not in my bank account. You should contact them or find out.
I'm not the one who should investigate,. All I can say is the money is not in my bank account.
Adam: ok,our finance check the history transaction
Sylvie Ouellet: TIn case you need it. Here is their fax #
1-514 382-4933
Will someone contact me soon?
Adam: our finance will give you the proof of payment in your email..
Sylvie Ouellet: Ok Iwill wait for that
Have a nice day
Adam: ok..thanks for this chat
E-mail sent by Marvan on May 12th:
Hello Mr/Mrs Sylvie Ouellet,
Please see the attachment below regarding payment withdrawal USD502.60. I already paid to your bank account on 3 May 2011. It should be done already.
Thank you
On May 18th I sent this e-mail to Marvan:
On 5/18/2011 1:43 AM, Sylvie Ouellet wrote:
> Hi Marwan,
>
> I just spoke with Josianne Lamarre Caisse Populaire Desjardins, and she check with their international service. The told her that the confirmation number is issued by them and the money what not send to my account. They said that you have to aks your bank to investigate
>
> Regards
>
> Sylvie ouellet
May 18th Marvan replied (that was the last time I heard from Marvan)
hi,
i will check again with bank here regarding your withdrawal, myb have some mistake happen...sorry about that..Thank you
-------- Original Message --------
Subject: Re: Withdrawal 109708 USD502.60
Date: Wed, 18 May 2011 16:49:48 +0800
From: Marwan Intel FX <marwan@intelfx.com>
To: Sylvie Ouellet <s.ouellet@ymail.com>
May 20th ,Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
Sylvie Ouellet: Account # 109708 Withdrawal of $502.60 processed on May 3rd. The Money was not sent to my accout. I'm still waiting for Marwan to send thr money to my account. He was supposed to verify with his bank. It doesn't take long to track money. Tell him that if the money is not in my bank account by Tuesday May 24th , I will post a review on Forex Peace Army site.
Frank: he already make payment to your account before right?
last week i think he make payment to your account
i will yell him again on monday
*tell
he already left from office
hope you can be patient regarding your withdrawal
Sylvie Ouellet: No paiement were made last week to my account.
I've waited long enough
tell him to contact me only to confirm that the paiement will be made to my bank account
May 23rd, I sent thids e-mail to Marvan:
Hi,
Account #109708 WITHDRAWAL PROBLEM.($502.60 USD)
The paiment was never made to my bank account.
On Friday May 20th, I spoke with Frank (support) and told him that if the paiment is not made to my bank account on Tuesday May 24th, I will post a review on Forex Peace Army and I will open a SCAM case.
Sylvie Ouellet
Company representatives' emails: Marwan Intel FX <marwan@intelfx.com>
I am submitting the case against: https://www.intelfx.com/
My Case is: IntelFx WITHDRAWAL PROBLEM
Company information
Name : IntelFx
Head Office :
FNZ Capital Limited (formally known as FNZ Bancorp Limited)
Level 20, ASB Bank Centre,
135 Albert Street,
Auckland, NEW ZEALAND
Tel : +64.9359.7417
Fax : +64.9358.7340
Email : support@intelfx.com
Marvan (finance dept): marwan@intelfx.com
My name is Sylvie Ouellet, I'm a Canadian citizen. In January 2011, I opened a Micro Account with IntelFx. At the beginning of April 2011, I requested a withdrawal from my micro account (#65796). They processed it on April 6th and the payment was made to my bank account the same day. Then I opened a Cent account (#109708 ) which I closed few days later because I was loosing money due to lack of experience and huge drawdown caused by Eas I was using. At the beginning of May 2011, I requested for a withdrawal. They processed it few days after (May 3rd) but, this time, I didn't received the payment. The support team told me it would take 3-7 days. On May 12th the payment was still not made to my bank account. I contacted them a second time, asking them why the money was not made to my bank account. Marwan (finance dept.) sent me a document with the details of the transaction. I checked with my bank : they never received the payment and told me that the people who made the payment should verify with their bank. I contacted Marvan again and told him to check with is bank. He told me he will verify with is bank and said maybe they made a mistake. He never contacted me after. After that, I sent few e-mails to Marvan but he never replied. On May 31st, I made a complaint to Financial Markets Authority of New Zealand but they never replied. On June 4th, I made a complaint to Financial Service Providers Register of New Zealand, they told me they will follow up wiyh any service provider that is not registered. On June 13th, I made a complaint to Serious Fraud Office of New Zealand they never replied.I'm still waiting for the payment....
I hope FPA will help me to get my money back.
Thanks,
Sylvie ouellet
Attachments :
Screenshots of intelFx location and regulation
Screenshots of Micro Account # 65796 statement
Screenshot payment (depot au comptoir) from IntelFx made to my bank account for # 65796
Screenshots of Cent Account #109708 statement
Screenshot of transaction receipt sent By Marvan fron IntelFx (finance dept.)
Screenshot of bank statement (search) no payment (depot au comptoir) received
Screenshots of e-mails sent to and received from Marvan from finance dept. of IntelFx
Screenshots of proof of fax and e-mail sent to complaint dept. of Financial Markets Authority of New Zealand, Financial Service Providers register and Serious Fraud Office.
New thread in the Scam Alerts Folder:
Review is submitted by Sylvie O. on 05/24/11
The company was first contacted about the issue on 05/12/11 the last contact was on 05/23/11
Details: Chat Content:
Adam: Hi, Welcome to Intel FX. What i can help you today?
Sylvie Ouellet: Account #109708 The withdrawal of $502.60 was processed on May 3rd but, the money is not in my account yet.
Adam: may i know your account bank number?
Sylvie Ouellet: 2264901
Adam: your transaction have done on May 3rd..i don't know where is problem the problem..
ok..i think,you should contact the bank to ask about your money..
our financce department have done the transaction for you.
Sylvie Ouellet: I think you should track the trasaction. The money is not in my bank account. You should contact them or find out.
I'm not the one who should investigate,. All I can say is the money is not in my bank account.
Adam: ok,our finance check the history transaction
Sylvie Ouellet: TIn case you need it. Here is their fax #
1-514 382-4933
Will someone contact me soon?
Adam: our finance will give you the proof of payment in your email..
Sylvie Ouellet: Ok Iwill wait for that
Have a nice day
Adam: ok..thanks for this chat
E-mail sent by Marvan on May 12th:
Hello Mr/Mrs Sylvie Ouellet,
Please see the attachment below regarding payment withdrawal USD502.60. I already paid to your bank account on 3 May 2011. It should be done already.
Thank you
On May 18th I sent this e-mail to Marvan:
On 5/18/2011 1:43 AM, Sylvie Ouellet wrote:
> Hi Marwan,
>
> I just spoke with Josianne Lamarre Caisse Populaire Desjardins, and she check with their international service. The told her that the confirmation number is issued by them and the money what not send to my account. They said that you have to aks your bank to investigate
>
> Regards
>
> Sylvie ouellet
May 18th Marvan replied (that was the last time I heard from Marvan)
hi,
i will check again with bank here regarding your withdrawal, myb have some mistake happen...sorry about that..Thank you
-------- Original Message --------
Subject: Re: Withdrawal 109708 USD502.60
Date: Wed, 18 May 2011 16:49:48 +0800
From: Marwan Intel FX <marwan@intelfx.com>
To: Sylvie Ouellet <s.ouellet@ymail.com>
May 20th ,Chat Content:
Frank: Hi, Welcome to Intel FX. What i can help you today?
Sylvie Ouellet: Account # 109708 Withdrawal of $502.60 processed on May 3rd. The Money was not sent to my accout. I'm still waiting for Marwan to send thr money to my account. He was supposed to verify with his bank. It doesn't take long to track money. Tell him that if the money is not in my bank account by Tuesday May 24th , I will post a review on Forex Peace Army site.
Frank: he already make payment to your account before right?
last week i think he make payment to your account
i will yell him again on monday
*tell
he already left from office
hope you can be patient regarding your withdrawal
Sylvie Ouellet: No paiement were made last week to my account.
I've waited long enough
tell him to contact me only to confirm that the paiement will be made to my bank account
May 23rd, I sent thids e-mail to Marvan:
Hi,
Account #109708 WITHDRAWAL PROBLEM.($502.60 USD)
The paiment was never made to my bank account.
On Friday May 20th, I spoke with Frank (support) and told him that if the paiment is not made to my bank account on Tuesday May 24th, I will post a review on Forex Peace Army and I will open a SCAM case.
Sylvie Ouellet
Company representatives' emails: Marwan Intel FX <marwan@intelfx.com>
