Last night i received a very cryptic email from my broker Document Moved
"Dear Client,
We are currently investigating a price anomaly that could involve your trades which took place on your account at approximately 07:30 Server Time (14:30 AEST).
We wish to notify you that during this time we will not be able to process any withdrawals on your account and expect this investigation process will take no longer than 24 hours."
This was in relation to trades that took place during the AUD/USD plunge around this time period, so simple even a donkey could have profited from it.
I confirmed the plunge had indeed taken place and was not just a price spike.
Forex: AUD/USD recovering halted at 1.0350
The issue I have with this is first an foremost blocking access to my initial deposit, is akin to theft and had nothing to do with this so called 'price anomaly'
My intentions were actually to make Axitrader my long term broker, but this behaviour is totally unacceptable as is the lack of response.
I bet they got slaughtered by all the bears who took profit on that one, and it stung so hard they had to come up with an excuse which sounds oh so familiar to other cases which have been raised at FPA.
I have emailed them twice now with no response, and already I sense this incident will go south, hence my post to warn all to beware.
And just for the record I have sustained heavy losses on numerous days of trading including over $350 dollars since this email, but of course these anomalys are fine because I am losing money, not them.
If this does not have a positive outcome, I will proceed to traders court for a judgement in the next few days.
"Dear Client,
We are currently investigating a price anomaly that could involve your trades which took place on your account at approximately 07:30 Server Time (14:30 AEST).
We wish to notify you that during this time we will not be able to process any withdrawals on your account and expect this investigation process will take no longer than 24 hours."
This was in relation to trades that took place during the AUD/USD plunge around this time period, so simple even a donkey could have profited from it.
I confirmed the plunge had indeed taken place and was not just a price spike.
Forex: AUD/USD recovering halted at 1.0350
The issue I have with this is first an foremost blocking access to my initial deposit, is akin to theft and had nothing to do with this so called 'price anomaly'
My intentions were actually to make Axitrader my long term broker, but this behaviour is totally unacceptable as is the lack of response.
I bet they got slaughtered by all the bears who took profit on that one, and it stung so hard they had to come up with an excuse which sounds oh so familiar to other cases which have been raised at FPA.
I have emailed them twice now with no response, and already I sense this incident will go south, hence my post to warn all to beware.
And just for the record I have sustained heavy losses on numerous days of trading including over $350 dollars since this email, but of course these anomalys are fine because I am losing money, not them.
If this does not have a positive outcome, I will proceed to traders court for a judgement in the next few days.