Yes I read your intervention and it helped to keep channel opened with all parties, I raise my hat to you, it will help others, hoping so. So I was about to proceed with Digital River but then after the 2nd tentative with Regnow and 4 weeks of requests, the evidence was clear, it forces their reactions. I think by not replying to clients for mostly a month that paid such a premium for that robot, then loosing a lot of money in the LIVE account, made bigger the overall frustration. For 99$ I care less, but for 400$ we should expect respect, without worries.
Thank you again, I hope it will help others in the same situation.