Exness huge problem on news. initial stop order, SL and TP changed

[Shahram_s]

I have had 2 very same problems with them which my TP and SL was changed dramatically by them and they call it just a gap (huge of course) and a normal thing.

First case 2012.07.06.
Sell Stop order: 79.574 , TP: About 15 pips from the sell stop order and SL 70.614.


New come out and my order got triggered and hit TP, but the result was this:

Sell order: 79.574, TP: 79.64 (which is 7 pips above the sell order which is impossible by MT4 and would give invalid SL TP) and SL 79.830 !!

As you can see in the pics, i use straddle strategy, so you can see another stop order opposite of the triggered orders.

This is the TP they wanted not mine, considering they even changed my SL !

New case:
2012.08.03
Buy stop: 78.58, SL: 78.53 and TP: 78.69

Order got triggered and my TP was hit, but again the result was changed !!! as below:

Buy order: 78.58 , SL: 78.33 !!! and TP: 78.49 !!! which TP is again unbelievable as it is below the open price of a buy order which is impossible on MT4 and would give invalid SL/TP .

Even if it was a gap !!! which changed my TP !! why it would also change my SL ?!!

Workstation picture of both orders details are attached:

View attachment workstation picture of orders details.zip

 

[Pharaoh]

Ask Exness to please respond in this thread and explain what happened.

 

[Exness]

I have had 2 very same problems with them which my TP and SL was changed dramatically by them and they call it just a gap (huge of course) and a normal thing.

First case 2012.07.06.
Sell Stop order: 79.574 , TP: About 15 pips from the sell stop order and SL 70.614.

New come out and my order got triggered and hit TP, but the result was this:

Sell order: 79.574, TP: 79.64 (which is 7 pips above the sell order which is impossible by MT4 and would give invalid SL TP) and SL 79.830 !!

As you can see in the pics, i use straddle strategy, so you can see another stop order opposite of the triggered orders.

This is the TP they wanted not mine, considering they even changed my SL !

New case:
2012.08.03
Buy stop: 78.58, SL: 78.53 and TP: 78.69

Order got triggered and my TP was hit, but again the result was changed !!! as below:

Buy order: 78.58 , SL: 78.33 !!! and TP: 78.49 !!! which TP is again unbelievable as it is below the open price of a buy order which is impossible on MT4 and would give invalid SL/TP .

Even if it was a gap !!! which changed my TP !! why it would also change my SL ?!!

Workstation picture of both orders details are attached:

View attachment 6245

Hi Shahram_s

I will post here explanation once I study your order details and ticks data.
Thank you for your patience.

Best regards,
Alexander Kovalchuk
EXNESS

 

[Exness]

Dear Shahram_s,

On Friday there was US Non-Farm Payrolls news release that has a high impact on the market. Gaps after such news releases are common.

According to clause 24.2B of General Business Terms (http://exness-holdings.com/general_business_terms_en.pdf), your #8744049 order was executed at the first available price 78.585 because the difference (absolute value) in points between the first market quote (after the gap) and the price of the order exceeded a certain number of points (gap level) for a particular instrument. For USD/JPY it is 8. Please read the information about gap level at the foot of the page. https://www.exness.com/forex/specifications

As for the TP and SL issue, I checked logs from our server and can assure FPA members that it was you who modified TP to 78.496 and SL to 78.336 at 12:29:45 under the same IP address.

Best regards,
Alexander Kovalchuk
EXNESS