the issue has been resolved, they finally picked my call and explained they had a technical error with their MT5 platform and have resolved it with MQL5, my funds have been returned to my account and my MT5 account has appeared back on my client portal of their site...:cool::cool:
my account number is 14500317. MT5 account
the market has hit my stop loss twice and it did not execute, i have same order on other 3 different brokers and FxOpen MT4 accounts and all executed my stoploss, and FxOpen hedged my sell order with a counter buy order (same lot as my un-executed sell...
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