Recent content by FBS Official Rep

Dear Edwin Ong, We were sad to discover that this branch of the discussion has unfortunately escaped our attention. However, we would like to note that during all this time we were in constant communication with you via our support channels. We are glad to acknowledge that the issue regarding...

Dear client, it’s sad to hear that you were not satisfied with your experience with FBS! Please, send us an official claim with all the necessary information about your issues, we will be glad to solve it as soon as possible and clarify all your questions again.

Dear client, we are sorry for the misprint, which was confusing for you! But please kindly note the fact, that the Bonus was opened by you, which was the reason of the change of leverage. We apologize for the misprint again! And we would love to help, in case you are facing any difficulty or...

Dear client, thank you for contacting us! We have carefully studied the history of your account and discovered that you made a deposit on 18.06.2012 and then on 19.06.2021 you activated 100 % Deposit Bonus, which has 1:500 as the maximum leverage. After that you turned off the bonus after 2...

Thank you for your review regarding your experience in FBS, we would like to clarify some points mentioned for better understanding: Our Standard account does not require 100 USD as a minimum deposit, this is a recommended deposit amount. You can in fact deposit from 1 USD as a minimum in all...

Please, be informed that FBS is a regulated broker - there’s no place for any unethical practices from FBS side. The spread on trading accounts can be widened before, in time and after news release, during the Gap, at the time of Market opening and at the time of low market liquidity. Also...

Dear Sir, We are sorry to hear that you are not satisfied with our services and have doubts that your trading is being processed correctly. Unfortunately, we were unable to find any accounts registered under your name in FBS. Therefore, I have to ask you to provide us with your account number...

Dear Javed Karim, We are grateful to you that you have raised the issue with our Customer Support first. Let us kindly repeat here the answer that was sent to you by our Customer Support agent. We have considered your claim regarding the orders 1145986122 (SELL 0.20 on USDCAD with Take Profit...

As it has been told already previously in this thread, the situation with Mr. Gayan Lakshantha has nothing in common with Mr. Ganthi Raj’s situation, except for the fact that the orders Mr. Gayan Lakshantha had closed or opened during the trading on off-market quotes have been cancelled as well...

Good afternoon! The screenshot you provided is made from the Integral trading platform. This is a regular trading statement of the trading account from this platform, an analogue of the MetaTrader terminal statements report. But the Integral trading platform is not the only way to bring...

Dear Sir, Thank you for your question! We always strive to make our services better for our customers, therefore we appreciate your feedback. We have contacted our IT department to check the log files of your orders, and their execution. I will post the log files below for your convenience...

Dear Sir, Kindly let us clarify this case for you: The ping 1.87 ms which you see for London Datacenter doesn’t reflect the time your orders should be executed within. It represents the time a signal reaches the server. But there is a number of steps involved in the process of order execution...

Dear Lisamary, We understand your frustration and your desire to return the lost funds. But kindly let us make this clear: FBS is neither “defends” the IB nor is going to take more actions regarding him apart from those that have been taken already. We have repeated several times and we are...

Dear Compu-forex, You are absolutely right regarding FBS actions in case IB has breached the IB agreement. And, as it was already said before, FBS would be able to take actions if the agreement has been really breached. But, as it has been already explained, “Customer Agreement or Partners...

Kindly take into account the following statements: Taking into consideration all the screenshots sent by Ms./Mrs. Lisamary, the IB didn’t call himself “FBS account manager”. As far as we can see in the screenshots and in the message sent by ForexFamz to Ms./Mrs. Lisamary, the IB describes his...