Recent content by ScarletPipernel

  1. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    Here is the complete wire transfer details to the Paribas bank branch. Is that solid enough?
  2. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    IBAN is not used in Canada. Can I possibly be the first Canadian to request a withdrawal? They had no trouble accepting my deposit.
  3. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    No response to my messages and nothing has yet been transferred to my account. This whole process seems designed to keep me busy, keep me jumping through hoops until I get tired and give up. I’m going to focus on the holidays and send my complaint to the AMF in the new year. I doubt anyone...
  4. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    Yes I used the number from the message that was sent. This time I called and it was answered by a person who was able to see my account without my offering any identification, I assume, based on the phone number I was calling from. I explained my situation. She said it was difficult to...
  5. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    Whenever I call I get an automated message saying that my call is in line to be answered by their team in English and then the call immediately drops. They don’t seem to actually have an IVF or even an answering machine. However maybe I’m not calling at the right time. I will try staying up...
  6. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    It says: “Hello Mr. Doucet, I am your representative, to answer any questions related to your account, your strategy and risk management. Do not hesitate to contact me or let me know your availability. I can be reached, Monday to Friday, from 8:30am to 7:30pm. Contact Info: Direct line...
  7. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    I received a very unusual email today. A welcome email from my XTB account representative addressing me by an incorrect name. What would you do in this situation?
  8. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    I received another message from XTB. This time they asked me to send my account information in some other format, even a screenshot, because PDFs are insecure and can be altered. However this makes no sense as screenshots can also be altered, even more easily. However I complied and sent back...
  9. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    No I haven’t. I’m sure they will declaim responsibility. Do you think there will be any benefit from asking? I am preparing to contact the French authorities.
  10. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    I received a response from the FCA directing me to file my complaint with the French board. However if XTB are registered in the UK why can’t they handle it? I can almost hear the sigh of relief as they shuffle this outside their jurisdiction. Also unexpectedly, a response from XTB. This time...
  11. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    Exactly. How does the FCA not know that? Hopefully Ayobami is just new to his post.
  12. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    Here is my response to the FCA representative. Dear Mr. Ayobami, Thank you for your response. There has been some confusion that I’d like to correct. My complaint is only with X-Trade Brokers (XTB) and not Forex Peace Army. XTB is a brokerage firm offering forex and CFD trading using their...
  13. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    I’m highlighting the portion of the letter which is shocking to me. Apparently the FCA have never heard of FPA. Thanks for contacting the Financial Conduct Authority (FCA). I understand from your query that the broker XTB Ltd (X-trade Brokers) has not returned your money in a timely fashion...
  14. ScarletPipernel

    Problem XTB has not processed my withdrawal 20+ days

    No but I did get a response to my FCA complaint which I’m pasting in full below.
Back
Top