No response to my messages and nothing has yet been transferred to my account.
This whole process seems designed to keep me busy, keep me jumping through hoops until I get tired and give up.
I’m going to focus on the holidays and send my complaint to the AMF in the new year. I doubt anyone...
Yes I used the number from the message that was sent. This time I called and it was answered by a person who was able to see my account without my offering any identification, I assume, based on the phone number I was calling from.
I explained my situation.
She said it was difficult to...
Whenever I call I get an automated message saying that my call is in line to be answered by their team in English and then the call immediately drops.
They don’t seem to actually have an IVF or even an answering machine. However maybe I’m not calling at the right time. I will try staying up...
It says:
“Hello Mr. Doucet,
I am your representative, to answer any questions related to your account, your strategy and risk management.
Do not hesitate to contact me or let me know your availability.
I can be reached, Monday to Friday, from 8:30am to 7:30pm.
Contact Info:
Direct line...
I received a very unusual email today. A welcome email from my XTB account representative addressing me by an incorrect name. What would you do in this situation?
I received another message from XTB. This time they asked me to send my account information in some other format, even a screenshot, because PDFs are insecure and can be altered. However this makes no sense as screenshots can also be altered, even more easily.
However I complied and sent back...
No I haven’t. I’m sure they will declaim responsibility. Do you think there will be any benefit from asking? I am preparing to contact the French authorities.
I received a response from the FCA directing me to file my complaint with the French board. However if XTB are registered in the UK why can’t they handle it? I can almost hear the sigh of relief as they shuffle this outside their jurisdiction.
Also unexpectedly, a response from XTB. This time...
Here is my response to the FCA representative.
Dear Mr. Ayobami,
Thank you for your response.
There has been some confusion that I’d like to correct. My complaint is only with X-Trade Brokers (XTB) and not Forex Peace Army.
XTB is a brokerage firm offering forex and CFD trading using their...
I’m highlighting the portion of the letter which is shocking to me. Apparently the FCA have never heard of FPA.
Thanks for contacting the Financial Conduct Authority (FCA).
I understand from your query that the broker XTB Ltd (X-trade Brokers) has not returned your money in a timely fashion...
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