Recent content by simonprecio

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    Resolved - Trader XP - refusing to return intial deposit

    I contacted them and was able to deactivate my account to prevent any more trades going through, and then today I finally received the last payment of the refund. It has been an extremely long-winded process and I stand by my previous statement; however, I have to acknowledge that once assigned...
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    Resolved - Trader XP - refusing to return intial deposit

    I have no idea why they have made this process so complicated, and now after all the emails back and forwards, it seems like they are unwilling to return the rest of my money, citing "transaction failed" as the reason on numerous SWIFT transfer and Neteller transactions. Then, to top it all...
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    Resolved - Trader XP - refusing to return intial deposit

    Quick update to this thread... Since contacting Forex Peace Army, Alexandra Torres from Trader XP customer service has been dealing with my withdrawal request, and she has been extremely professional and communicative throughout. I now have 3/4 of my money back, with confirmation that the...
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    Resolved - Trader XP - refusing to return intial deposit

    Well, two weeks later and half the money has been refunded back to my credit card, with assurances that 450€ will be transferred to my bank account and the remaining 500€ will be refunded to my credit card in a separate transaction. Although the process is being drawn out and seems unnecessarily...
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    Resolved - Trader XP - refusing to return intial deposit

    Well, so far so good. Since inviting TraderXP to this forum, I've had swift responses and it seems like my withdrawal is being processed. The transaction is supposed to be complete in 5 days, I'll update then.
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    Resolved - Trader XP - refusing to return intial deposit

    Finally a response from TraderXP! I received instructions this morning on how to proceed with my withdrawal request. I will update this post when the request is fulfilled.
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    Resolved - Trader XP - refusing to return intial deposit

    Okay, all done. Hopefully we can finally get an answer. Thanks for your help!
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    Mark Goldman, TraderXp have confiscated my hard earned money!!!

    I can't believe you got a reply, I've been trying for two months without luck! Which customer service address did you use?
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    Resolved - Trader XP - refusing to return intial deposit

    How do I do get the rep involved, Eddiger?
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    Resolved - Trader XP - refusing to return intial deposit

    Thanks Pharoah, I'll try it and see if they can help.
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    Resolved - Trader XP - refusing to return intial deposit

    In June 2013, I opened an account with Trader XP and started working with a trader, Danny Brown, building up my account balance with daily trades. Over the course of two months, I invested €2000 and with a combination of bonuses and winning trades, I got my account balance to over €7000. It...
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