I contacted them and was able to deactivate my account to prevent any more trades going through, and then today I finally received the last payment of the refund.
It has been an extremely long-winded process and I stand by my previous statement; however, I have to acknowledge that once assigned...
I have no idea why they have made this process so complicated, and now after all the emails back and forwards, it seems like they are unwilling to return the rest of my money, citing "transaction failed" as the reason on numerous SWIFT transfer and Neteller transactions.
Then, to top it all...
Quick update to this thread...
Since contacting Forex Peace Army, Alexandra Torres from Trader XP customer service has been dealing with my withdrawal request, and she has been extremely professional and communicative throughout.
I now have 3/4 of my money back, with confirmation that the...
Well, two weeks later and half the money has been refunded back to my credit card, with assurances that 450€ will be transferred to my bank account and the remaining 500€ will be refunded to my credit card in a separate transaction. Although the process is being drawn out and seems unnecessarily...
Well, so far so good. Since inviting TraderXP to this forum, I've had swift responses and it seems like my withdrawal is being processed. The transaction is supposed to be complete in 5 days, I'll update then.
Finally a response from TraderXP! I received instructions this morning on how to proceed with my withdrawal request. I will update this post when the request is fulfilled.
In June 2013, I opened an account with Trader XP and started working with a trader, Danny Brown, building up my account balance with daily trades. Over the course of two months, I invested €2000 and with a combination of bonuses and winning trades, I got my account balance to over €7000.
It...
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