mkossinski
Recruit
- Messages
- 1
I am pretty disappointed about this scam website.
First when I signed up I asked the 24option account manager who called me to open the account if they have swap / overnight fees and he told me they dont. So I asked him if the spread is the only thing that I would have to pay and he confirmed. So based on that I opened my account.
After I made my first profit on 24option they suddenly came up with swap fees which were always 2.5 times bigger than the current profit, making it only possible for you to loose money.
Now I requested to withdraw 2500 USD from 24option on the 22nd December 2017. After a week not having any feedback about my withdrawal request and various emails and chat communications I finally received an answer
"The provided proof of residence is with a PO BOX address. We must see a document with a full address.Unless you don't have a proof of residence with a full address, we would like you to fill in the attached Declaration of Address Form, since your address is registered under a P.O. Box and not a physical address.Kindly upload your document/s via the website. Please log onto your account; click on the "My Account" tab, then click on the "Document" tab, and then upload your document /s there or send back to this email."
I directly uploaded the form on 24option account verification section. Needful to say is that in the UAE utility bills are not issued with the street name, but only building name and po box. Even in my tenancy contract it is mentioned the same way.Yesterday i received an email saying "Please note that we have not received the missing information required to complete your withdrawal request. Therefore, your withdrawal request has been automatically cancelled and the funds were retuned to your account. If you wish to continue with your withdrawal request, please provide us with the missing information"
How is that possible and what can I do to get my money back ?
1. First they tell me they dont have swap fees, but they have them which are 2.5 times bigger than your profit so I can only loose money
2. They verify me but as soon as I want to withdraw funds I am not verified
3. They claim that my address is insufficient but this is my real and legal address
4. I upload the form the request me to fill up for the address and they decline
Many thanks in advance
Milena
First when I signed up I asked the 24option account manager who called me to open the account if they have swap / overnight fees and he told me they dont. So I asked him if the spread is the only thing that I would have to pay and he confirmed. So based on that I opened my account.
After I made my first profit on 24option they suddenly came up with swap fees which were always 2.5 times bigger than the current profit, making it only possible for you to loose money.
Now I requested to withdraw 2500 USD from 24option on the 22nd December 2017. After a week not having any feedback about my withdrawal request and various emails and chat communications I finally received an answer
"The provided proof of residence is with a PO BOX address. We must see a document with a full address.Unless you don't have a proof of residence with a full address, we would like you to fill in the attached Declaration of Address Form, since your address is registered under a P.O. Box and not a physical address.Kindly upload your document/s via the website. Please log onto your account; click on the "My Account" tab, then click on the "Document" tab, and then upload your document /s there or send back to this email."
I directly uploaded the form on 24option account verification section. Needful to say is that in the UAE utility bills are not issued with the street name, but only building name and po box. Even in my tenancy contract it is mentioned the same way.Yesterday i received an email saying "Please note that we have not received the missing information required to complete your withdrawal request. Therefore, your withdrawal request has been automatically cancelled and the funds were retuned to your account. If you wish to continue with your withdrawal request, please provide us with the missing information"
How is that possible and what can I do to get my money back ?
1. First they tell me they dont have swap fees, but they have them which are 2.5 times bigger than your profit so I can only loose money
2. They verify me but as soon as I want to withdraw funds I am not verified
3. They claim that my address is insufficient but this is my real and legal address
4. I upload the form the request me to fill up for the address and they decline
Many thanks in advance
Milena
