24 OPTION withdrawal decline

mkossinski

Recruit
I am pretty disappointed about this scam website.

First when I signed up I asked the 24option account manager who called me to open the account if they have swap / overnight fees and he told me they dont. So I asked him if the spread is the only thing that I would have to pay and he confirmed. So based on that I opened my account.

After I made my first profit on 24option they suddenly came up with swap fees which were always 2.5 times bigger than the current profit, making it only possible for you to loose money.

Now I requested to withdraw 2500 USD from 24option on the 22nd December 2017. After a week not having any feedback about my withdrawal request and various emails and chat communications I finally received an answer
"The provided proof of residence is with a PO BOX address. We must see a document with a full address.Unless you don't have a proof of residence with a full address, we would like you to fill in the attached Declaration of Address Form, since your address is registered under a P.O. Box and not a physical address.Kindly upload your document/s via the website. Please log onto your account; click on the "My Account" tab, then click on the "Document" tab, and then upload your document /s there or send back to this email."

I directly uploaded the form on 24option account verification section. Needful to say is that in the UAE utility bills are not issued with the street name, but only building name and po box. Even in my tenancy contract it is mentioned the same way.Yesterday i received an email saying "Please note that we have not received the missing information required to complete your withdrawal request. Therefore, your withdrawal request has been automatically cancelled and the funds were retuned to your account. If you wish to continue with your withdrawal request, please provide us with the missing information"

How is that possible and what can I do to get my money back ?
1. First they tell me they dont have swap fees, but they have them which are 2.5 times bigger than your profit so I can only loose money
2. They verify me but as soon as I want to withdraw funds I am not verified
3. They claim that my address is insufficient but this is my real and legal address
4. I upload the form the request me to fill up for the address and they decline


Many thanks in advance

Milena
 

FxMaster

Lt. Colonel
I am pretty disappointed about this scam website.

First when I signed up I asked the 24option account manager who called me to open the account if they have swap / overnight fees and he told me they dont. So I asked him if the spread is the only thing that I would have to pay and he confirmed. So based on that I opened my account.

After I made my first profit on 24option they suddenly came up with swap fees which were always 2.5 times bigger than the current profit, making it only possible for you to loose money.

Now I requested to withdraw 2500 USD from 24option on the 22nd December 2017. After a week not having any feedback about my withdrawal request and various emails and chat communications I finally received an answer
"The provided proof of residence is with a PO BOX address. We must see a document with a full address.Unless you don't have a proof of residence with a full address, we would like you to fill in the attached Declaration of Address Form, since your address is registered under a P.O. Box and not a physical address.Kindly upload your document/s via the website. Please log onto your account; click on the "My Account" tab, then click on the "Document" tab, and then upload your document /s there or send back to this email."

I directly uploaded the form on 24option account verification section. Needful to say is that in the UAE utility bills are not issued with the street name, but only building name and po box. Even in my tenancy contract it is mentioned the same way.Yesterday i received an email saying "Please note that we have not received the missing information required to complete your withdrawal request. Therefore, your withdrawal request has been automatically cancelled and the funds were retuned to your account. If you wish to continue with your withdrawal request, please provide us with the missing information"

How is that possible and what can I do to get my money back ?
1. First they tell me they dont have swap fees, but they have them which are 2.5 times bigger than your profit so I can only loose money
2. They verify me but as soon as I want to withdraw funds I am not verified
3. They claim that my address is insufficient but this is my real and legal address
4. I upload the form the request me to fill up for the address and they decline


Many thanks in advance

Milena
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address https://www.24option.com/eu/contact-us/

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/8634/www.24option.com

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/24optioncom/

https://twitter.com/24option
https://plus.google.com/109917103771531629624

https://www.linkedin.com/company-beta/2503645/

https://plus.google.com/u/0/+24option0101

https://www.youtube.com/user/24option

https://itunes.apple.com/GB/app/id665840667?mt=8

https://play.google.com/store/apps/details?id=com.twenty_four_option_app


You can also open FPA trader’s court case against them. To do so, Visit this link www.forexpeacearmy.com/community/pages/traders-court/ and follow the suggested steps there

Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck
 
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