On the 4.Juni destroyed (closed by their department) VantageFx without prior notice my fully hedged positions on my account.
Firstly and than repeatedly support denied any interference VantageFx in my trades in my account and make accusations that I am responsible for such closing of the trades or hacker interference and I should change password and so on.
After many complaints and persistence from my side finally after one month so called investigation admit that VantageFx was the one closing my trades.
Under the condition:
- Vantage FX may close all or part of any Hedged Position at any time without notice at the Close‐Out Value where we reasonably believe that the Hedged Position is being abused by a Client including where we reasonably believe that such Hedged Positions are not in the ordinary course of trading.
I am not aware such abusing it was just fully hedged trades.
And now the instrument is trading 800 pips higher when I could properly unhedge today I would be back to my original value!!!
I contacted before more than 2 week their dispute resolution scheme and although they promise answer during 10 days, until today still no answer from them.
Firstly and than repeatedly support denied any interference VantageFx in my trades in my account and make accusations that I am responsible for such closing of the trades or hacker interference and I should change password and so on.
After many complaints and persistence from my side finally after one month so called investigation admit that VantageFx was the one closing my trades.
Under the condition:
- Vantage FX may close all or part of any Hedged Position at any time without notice at the Close‐Out Value where we reasonably believe that the Hedged Position is being abused by a Client including where we reasonably believe that such Hedged Positions are not in the ordinary course of trading.
I am not aware such abusing it was just fully hedged trades.
And now the instrument is trading 800 pips higher when I could properly unhedge today I would be back to my original value!!!
I contacted before more than 2 week their dispute resolution scheme and although they promise answer during 10 days, until today still no answer from them.