If you are having a serious problem with a company, you should open your own thread in Scam Alerts and give details.
Why your own thread?
1. If the person who started this thread has their issue resolved, this whole thread will be marked as resolved.
2. Your thread can have a link from your review. This makes your issue more visible.
3. Issues can be different. Having your own thread makes it easier to get advice specific to resolving your issue.