I have been trading with GDMFX for almost 10 months with account no. 8154860, . I deposit and trade and I make a loss of USD -74,332 (lose almost all the money ) during 10th Feb 2017 to 10th Sep 2017.
Afterwards, I deposit USD 40,000 on 11th Sep 2017 and long 12 USDTRY contract (ticket no: 20157684, 20157685, 20157686, 20157691) at 3.44394 on 14th Sep, 2017 and long 2 more USDTRY contract (ticket no: 20367195) at 3.56132 on 28th Sep, 2017. USDTRY rise steadily 14 Sep, 2017 to 6th Oct, 2017 and reach a close price at around 3.612.
However, on 8th Oct,2017, the price goes up and have hit the take-profit position (at average price 3.6765) for the 12 USDTRY contracts, but that is just enough for recovering my previous loss. And then I have made a request of withdrawal of USD 40,000 on 9th Oct, 2017, I have waited for a few days because GDMFX said it take 2 - 7 business days to process. However, my senior account manager, Andrey Grinkevich, called me on 16th Oct, 2017 and said that I cannot withdraw the money due to a dispute between the Liquidity provider and GDMFX, he claimed that the price is non-existing and therefore the Liquidity provider has frozen all of my money. I immediately close the remaining USDTRY contract on 16th Oct, 2017 when Mr. Andrey Grinkevich said that my trades are not accepted by the Liquidity Provider and they would void all my profit trades and freeze my money by phone call (total balance at GDMFX: USD 57472.51 + pending withdrawal USD 40,000 = USD 97472.51) .
I have the following strong rationales to believe GDMFX is trying to cheat my money,
1. Regardless of whether the trade profit, they are not allowing me to withdraw any of my money including the original deposit (I deposit USD 40,000 on 11th Sep, and withdraw only USD 20,000 on 26th Sep, 2017, there exist at least USD 20,000 that is totally unrelated to the trade)
2. The rationale of extreme market condition and non-existing price are totally unreasonable,
(a) The price goes up steadily and I have made a substantial profit during 14 Sep, 2017 to 6th Oct, 2017 (close price at around 3.612), and they are just trading to void all of the previous profit made.
(b) Referring to the chart of GDMFX, the take-profit position is at 3.6765, which is lower than the close price on 9th Oct, 2017, 10th Oct, 2017 and 11th Oct, 2017, the liquidity provider has so much room to settle this take-profit position.
(c) GDMFX informed me about the non-existing price on 16th Oct, 2017, which is 7 days later of the event happened, which is totally not acceptable.
(d) Even if the price of 3.6765 is non-existing and finally they return me the lowest price on 8th Oct, 2017, which is around 3.642, the affected profit would be less than USD 10,000, but they are now creating an excuse and trying to freeze all of my money (USD 97472.51)
During negotiating with GDMFX, they are providing me different excuses to withhold my money:
1. Andrey Grinkevich, the senior account manager, asked to change the profit to bonus, and I can unlock the bonus if I trade more than 1500 lots, if I do not accept this offer, they said the company will void my last profit trades (with amount more than USD 70,000)
2. After I made several complaints to GDMFX support, they suddenly said my case is under investigation, but it is up to 6 months, what trader can tolerate such situation.
3. I believe the liquidity provider that they mention is non-existent, it is just an excuse as they do not provide me any evidence (even my name of the liquidity provider)
Therefore, I would like to invite GDMFX to explain more on this situation, and how to resolve this problem.
If things are not going to resolve , I can only further proceed to NZ court and at the end, I just want to get back my money, and I do not earn any money from your platform, I just want to get back all my deposit!