Thank you for bringing this issue to our attention. We're very sorry your payment took longer than you expected.
After reviewing your complaint, we've found that you placed a withdrawal request on February 4. Since you hadn't performed sufficient trading, our team informed you about the conditions on which you could proceed and tried to confirm it with you. You agreed on the payment fee on February 7, and our team attempted to process this payment on the same day, but the system declined it due to exceeding the card limit. You created the following withdrawal request via another payment method, and our Financial Department completed it on February 8.
Once again, we regret that overall it took longer than you expected. However, please note that the processing time didn't exceed 24 hours. Also, we wish to mention that we have to follow specific procedures when our traders attempt to withdraw funds quickly without trading sufficiently. Regularly we don't charge any payment fees as we cover them themselves, but on such occasions, we reserve the right to pass these fees on to the traders.
That said, we genuinely hope that our reply gives you a bit more clarity about what happened and your funds have reached you by now.
Please reach out to us at email@example.com anytime if you need further assistance. We're always here to help.
why does it matter if your client trades or not? that is their business
it looks like you are pressuring people to trade if they don't want to or don't have to
i would find a better broker