First, please let us apologize for making you wait and getting back later with our reply.
After reviewing your case, we've found that your withdrawal of 259 USD was completed on June 27. Unfortunately, since you placed it on Friday, it was processed only the following business day, which was Monday. We want to thank you for confirming receiving these funds here on FPA, and if you have further questions, you can ask us in the thread or message via one of our social media channels. Our team is always here to help and will be happy to hear from you.
Looking into the conversations you had with our Customer Support team, it appears that you were misinformed about the status of your payments. The previous withdrawal requests you mentioned here were either rejected due to insufficient funds or because your payment methods didn't match. In this regard, we'd like to remind you that at OctaFX, your deposit and withdrawal methods must be the same.
Regarding local regulation, please be informed that OctaFX is an international business entity, and we provide our services following global regulatory standards as opposed to local regulators like SEBI. That said, the company whose registration information you shared with the FPA community is a separate independent brokerage licensed to provide services only in India.
Also, we regret that your experience with our team was dissatisfying and your questions weren't answered correctly. That's why we'll take your feedback on board and ensure the quality of communications with our team will be improved in the future.
We genuinely hope our reply addresses your concerns, but if there's anything else you'd like to mention, we're always open to your questions.