Ppforextrader
Private
- Messages
- 13
Account # : 46456602
Type : live MT5
On 13/06/2022 I created a request for withdrawal of 15$ , and thoroughly followed up on the request as I've had issues with the withdrawal process before. Initially they promised to process the request within 3 hours of creating it, so I followed up after 3 hours to see if their financial department had processed my request. This time they shifted the blame onto their "payment provider", since the payment provider has having issues they couldn't process my request within the said limit. They refused to give me the "queue number" of my request or any reference number through which I could follow up with my bank. Apparently, the CSRs have no access to such information .
I kept on contacting them for the next two days to know the status of my withdrawal, and each customer service live chat's Transcript was saved. Finally on 16/06/2022 ( when their supposed 3 business day time expires ) these guys played , what I call an underhanded dirty trick to keep me from getting my money. At 16/06/2022 6:53 pm my withdrawal request was rejected stating insufficient free funds as reason. I checked my account balance and it was 0 (as opposed to 42$). I contacted the customer service and they told me due to technical Maintenance on their "payment provider's " side they are refunding my deposit of 259$. This did not make any sense, so I played along. I investigated my mt5 account to see how are they refunding 259$ because I should only have 42$ left as balance ( although I had made the aforementioned deposit of 259$ on 4/05/2022).
Upon digging into details I found several interesting things
as the final result not only have i been denied my 15$ withdrawal, but my 42$ have been absorbed by them too. I decided to mail the regulators only to find out octafx.com is not regulated by anyone ( I have the transcript where a csr admits to this, and will provide it upon request ; only octafx.eu is regulated by CySEC not octafx.com ).
So now FPA is my last resort . I will be attaching all relevant screenshot, and if anything is missing please request it and I will happily provide for it.
Type : live MT5
On 13/06/2022 I created a request for withdrawal of 15$ , and thoroughly followed up on the request as I've had issues with the withdrawal process before. Initially they promised to process the request within 3 hours of creating it, so I followed up after 3 hours to see if their financial department had processed my request. This time they shifted the blame onto their "payment provider", since the payment provider has having issues they couldn't process my request within the said limit. They refused to give me the "queue number" of my request or any reference number through which I could follow up with my bank. Apparently, the CSRs have no access to such information .
I kept on contacting them for the next two days to know the status of my withdrawal, and each customer service live chat's Transcript was saved. Finally on 16/06/2022 ( when their supposed 3 business day time expires ) these guys played , what I call an underhanded dirty trick to keep me from getting my money. At 16/06/2022 6:53 pm my withdrawal request was rejected stating insufficient free funds as reason. I checked my account balance and it was 0 (as opposed to 42$). I contacted the customer service and they told me due to technical Maintenance on their "payment provider's " side they are refunding my deposit of 259$. This did not make any sense, so I played along. I investigated my mt5 account to see how are they refunding 259$ because I should only have 42$ left as balance ( although I had made the aforementioned deposit of 259$ on 4/05/2022).
Upon digging into details I found several interesting things
- They had deposited 217.64$ into my account to create the withdrawal of 259$
- This ticket was created by octafx unilaterally, I had no participation in it.
- This ticket for withdrawal only shows up when you login through their website and not on their app.
- The ticket for deposit refund was created on 16/06/2022 6:52pm. ( one minute before my withdrawal was rejected)
- Usually when I withdraw through upi the details section has the following " UPI [MY UPI ID]". However in this case it was just "UPI unknown".
as the final result not only have i been denied my 15$ withdrawal, but my 42$ have been absorbed by them too. I decided to mail the regulators only to find out octafx.com is not regulated by anyone ( I have the transcript where a csr admits to this, and will provide it upon request ; only octafx.eu is regulated by CySEC not octafx.com ).
So now FPA is my last resort . I will be attaching all relevant screenshot, and if anything is missing please request it and I will happily provide for it.