Hi Guys,
I have 1 account that withdrawn USD267 in 8 Oct 2019 but until today,i still not get my money.My account number is 3032922 at Live04.I already sent an email to them and they give me ARN number to check with my bank.I checked with my bank and nothing received in my account.Then i asked again to tickmill to return back my money to trading account because there is nothing that i received in my bank account.Tickmill ask me to get confirmation letter from the bank to proof that my debit card and my savings account are linked.its impossible for us to request customize letter from bank.i have no way to get that letter and tickmill also don't want to process my request until i get that letter.It's look like tickmill just want to trap me like this,so i cannot do anything and they don't need to return my money.Hope somebody can assist me over here and what should i do.
Thanks.
I have 1 account that withdrawn USD267 in 8 Oct 2019 but until today,i still not get my money.My account number is 3032922 at Live04.I already sent an email to them and they give me ARN number to check with my bank.I checked with my bank and nothing received in my account.Then i asked again to tickmill to return back my money to trading account because there is nothing that i received in my bank account.Tickmill ask me to get confirmation letter from the bank to proof that my debit card and my savings account are linked.its impossible for us to request customize letter from bank.i have no way to get that letter and tickmill also don't want to process my request until i get that letter.It's look like tickmill just want to trap me like this,so i cannot do anything and they don't need to return my money.Hope somebody can assist me over here and what should i do.
Thanks.