Justice Trader

Recruit
Messages
24
Fairly certain KYC is standard on a lot of brokers. With so much fraud around this doesn't sound unusual to verify identity.
I don't care doing a KYC when I need. But to delete soemone account after the KYC is made? Where is the common sense when you can have unlimted account on this broker under different emails incognito?
Having worked in customer service previously as well I'm afraid you can't just get away with abusing staff. Perhaps contact them again without being so aggressive and try to resolve this. As far as I am aware KYC is standard for most brokers in some capacity as it is with many bookmakers in the UK. I have had similar requests made by bookies before withdrawal from bookies regulated by the UK Gambling Commission so this behaviour isn't surprising to me, particularly for larger withdrawals.
Once again I think you are confusing things. Like i said, I don't care doing a KYC and I did my KYC with all the requested documents plus a selfie like you would do with any other regulated brokers. I am already with other regulated brokers by the way. So i don't know what you are trying to tell me here? And once again why Hugo FX is not showing up?
 

Poundtrader

Sergeant
Messages
136
I don't care doing a KYC when I need. But to delete soemone account after the KYC is made? Where is the common sense when you can have unlimted account on this broker under different emails incognito?

Once again I think you are confusing things. Like i said, I don't care doing a KYC and I did my KYC with all the requested documents plus a selfie like you would do with any other regulated brokers. I am already with other regulated brokers by the way. So i don't know what you are trying to tell me here? And once again why Hugo FX is not showing up?
dude just go with another broker, would you trust a chef to cook your food after cursing them out
 

oscarra

2nd Lieutenant
Messages
1,242
If the Covid19 was not around, this could be the kind of **** a take a flight to the office just to teach some respect to the supervisor of this kind of scam broker!

looks as our friends here want to eat you :D now which Office do you mean ? .....the 8 rue de la perle is a fake, same story with the Grenadine’s letter box set up….do you know about some TRUE OFFICE with TRUE Physical Legal preferable HUMANS ? (maybe, kind of stuff to be checked before getting involved

…these guys giving KYC lessons, wow :eek:
 

Justice Trader

Recruit
Messages
24
So many months passed by and no sign of Hugo Fx in this post? What is going on? It look like FPA don't care at all about identity theft?

Made it out like they had stolen a fortune. Turns out they just don't want your business because of the abuse
You didn't get it yet what happened?

dude just go with another broker, would you trust a chef to cook your food after cursing them out
I cursed the chef after I received the meal uncooked. Don't mix up stuff here! You guys all think I got banned because of the abuse but the abuse happened after they stole my identity and blocked my account.
 

Pharaoh

Colonel
Messages
20,114
So many months passed by and no sign of Hugo Fx in this post? What is going on? It look like FPA don't care at all about identity theft?

You mentioned video evidence back in October. If you have evidence, present it now.

I'm not sure what would "solve" the issue for you. You obviously no longer desire to do business with HugosWay. Are you expecting the FPA to illegally hack their servers to erase copies of the documents you sent them? In case you hadn't noticed, the FPA doesn't support or provide illegal services, even against companies that have stolen large amounts of cash.

Deciding to cancel an account application because a client becomes incredibly rude and unprofessional during the onboarding process isn't a crime in any jurisdiction that I'm aware of. Unless you can prove they did or are actively planning to do something criminal with your ID, all that happened was that both sides wasted some time. If that's the case, it's better to find out about any incompatibilities before funding an account.

Unless you have some firm evidence of some evil plot to steal and misuse your ID docs, this looks like an unsupported complaint.
 

Justice Trader

Recruit
Messages
24
Alright, then if I have to open a youtube account just for forex peace army to post my videos if this is what you need. I will do this when I have time. This is just time-consuming for no reason here. But what is this going to do? Surely nothing because at this point, you are all taking the side of HugoFx. And up to this day, HugoFx didn't bring any pieces of evidence that I am the one wrong. Plus, now they told me this is because the country of residence is not accepted, and they refused my documents. Really? 4 months later? Why could they not tell me before? Instead of telling me, I asked them to block my account. This is some serious bs! I don't remember seeing my country in the restricted list. I had a look in the internet archives and could not find any evidence of a quick change since September 2020… Anyway,HugoFx is really just a bunch of brainless untrained morons who have no idea how to handle customer service in the most basic manner. And they dare to tell me I didn't use my real name.



Anyway, people are warned hugofx is a scam and shady broker with a fake address. Trade on it at your own risk! And never send your documents to an unregulated broker.



Up to this day, HugoFx didn't even bother to come in this post. Why are they not coming in the post in my story is not legit to prove everything is made up? I am still waiting!
 

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JayJones

Banned Spammer
Messages
324
Alright, then if I have to open a youtube account just for forex peace army to post my videos if this is what you need. I will do this when I have time. This is just time-consuming for no reason here. But what is this going to do? Surely nothing because at this point, you are all taking the side of HugoFx. And up to this day, HugoFx didn't bring any pieces of evidence that I am the one wrong. Plus, now they told me this is because the country of residence is not accepted, and they refused my documents. Really? 4 months later? Why could they not tell me before? Instead of telling me, I asked them to block my account. This is some serious bs! I don't remember seeing my country in the restricted list. I had a look in the internet archives and could not find any evidence of a quick change since September 2020… Anyway,HugoFx is really just a bunch of brainless untrained morons who have no idea how to handle customer service in the most basic manner. And they dare to tell me I didn't use my real name.



Anyway, people are warned hugofx is a scam and shady broker with a fake address. Trade on it at your own risk! And never send your documents to an unregulated broker.



Up to this day, HugoFx didn't even bother to come in this post. Why are they not coming in the post in my story is not legit to prove everything is made up? I am still waiting!
I am really confused as to why you would think they would be on this forum?
 
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