We're very sorry for not getting back to you sooner.
Unfortunately, we couldn't identify you on our system and verify your complaint since you didn't provide your account information. Could you please contact our team directly at email@example.com or social media and share the details? They will be happy to look into what could have caused the delay and assist you further.
We wish to note that our Financial Department does a great job of ensuring that most requests don't exceed 24 hours. Yet, in rare cases, certain hold-ups are possible, and we may ask for extra time to investigate what happened. Please, if your payment is taking longer, always contact our Customer Support team directly first. They are always here to help and will be happy to look it over for you.