I have beein using Justforex.com for more than 2 years now. They always had minor issues with deposit and withdrawal processing, but usually they would fix that. For the past month serious issues started occurring and the support service seems unwilling to resolve them.
Their clients site announces withdrawals are processed within 1-2 hours, their clients agreement stipulates that if you do not get your money within 7 business, the support service will assist you in gettin your money. Usually they would process their withdrawals for 3 to 6 business days.
"5.3.21 If the funds withdrawn from Client’s account have not been received by the Client within the period exceeding 7 (seven) business days after the withdrawal request has been processed by the Company (i.e. the status request marked as “Completed”), the Client has the right to request the Company to make a payment search. "
Despite their own terms, when my withdrawals did not arrive on the 7, 8 - th etc day, they started providing different stories:
"
Dear ************,
Thank you for contacting us.
Please note that in case of withdrawal via Visa/MasterCard (SorexPay), the term of funds reaching the card is from 3 to 6 bank days, in case of withdrawal via Visa/Mastercard (Rave) the term of funds reaching the card is from 3 to 14 bank days.
Please write us again if there is anything else we can assist you with.
We wish you a good day,
JustForex team"
I did not receive any other sort of comment before 13- days elapsed. Then I got this sort of "useful support"
Dear **********,
"Thank you for contacting us.
Your withdrawals was processed by processing system Rave. If you still have not received your withdrawals, please provide us with a bank statement, where your name, bank account number and transaction history from the date of withdrawals up to actual date are seen in order to send a request to processing system Rave.
Waiting for your response.
Kind regards,
JustForex team"
They claimed other payment system was processing the withdrawal and that the delay was its problem.
In my account I never did select Rave or were notified that it will be processing the withdrawals. All of my withdrawals notifications indicated Sorexpay.
Request creation date: 2020-04-30 22:27:13 +0300
Account: Pro 3***** (USD)
Payment method: Visa / MasterCard (SorexPay)
Today on 21.05.2020 I still am missing more than 700 USD in withdrawals for the past month (from 30.04.2020 to 19.05.2020). The support I get now gets already funny:
" 20.05.2020 18:37
Dear *********,
Thank you for contacting us.
In order to investigate this issue further please provide us also with a bank statement for April.
Waiting for your reply.
Kind regards,
JustForex team "
"
Why? You will claim that my withdrawals from April are my money for May paid in advance? This is obviously out of the scope of the task. There is nothing about withdrawals from May 2020 in my April bank statement. The bank statement you have, covers 1.05.2020 to 20.05.2020. At best I will provide a statement for the period 30.04.2020 - 20.05.2020.
Regards, "
"
Thank you for your reply.
We need your bank statement for April because sometimes the refunds are indicated on the wrong date. If it's possible, please provide the bank statement for the mentioned period.
Waiting for your reply. "
Of course I gave them bank statement for March, April, May etc. and of course this not lead to the funds arriving to my account.
We got to the child stories where the support service tells everday that you will get the money tommorrow:
The past weeks they also did another worrisome thing. They are famed for the unregulated leverage of up to 1:3000, which is very, very risky, but for risk seekers like me, this would be the major factor to chose that broker. Well once you have chosen a broker for a leverage of 1:3000, you would not expected to be notified 6 hours before weekend closing that leverage goes for 1:200 for the weekend and the first two hours of the next week. You also would not expect that this would continue for more than 12 hours. You would not expected that the support will claim that if your margin requirement changes from 60 USD to 230 USD, they do not see a problem.
"
Now, I am not a kid. I know I will never see my money. But since this is my one and only such experience with a forex broker, I believe it is important to warn other users. Most certainly they do not do this to everybody or always. I believe they are either going insolvent, or have a policy towards small random cheats to their profit.
Anyhow the circumstances listed above would definitely amount to my understanding of scam.
Their clients site announces withdrawals are processed within 1-2 hours, their clients agreement stipulates that if you do not get your money within 7 business, the support service will assist you in gettin your money. Usually they would process their withdrawals for 3 to 6 business days.
Deposit and Withdrawal Methods
Deposit and withdrawal methods available for our clients: electronic purses, Visa/MasterCard cards, bank wire. Fast withdrawals.
justforex.com
Despite their own terms, when my withdrawals did not arrive on the 7, 8 - th etc day, they started providing different stories:
"
Dear ************,
Thank you for contacting us.
Please note that in case of withdrawal via Visa/MasterCard (SorexPay), the term of funds reaching the card is from 3 to 6 bank days, in case of withdrawal via Visa/Mastercard (Rave) the term of funds reaching the card is from 3 to 14 bank days.
Please write us again if there is anything else we can assist you with.
We wish you a good day,
JustForex team"
(12:41:59) | Andy: Hello! My name is Andy. Thank you for contacting us. How can I help you? |
(12:43:54) | XXXXX: My withdrawals from 30.04.2020 and 1.05.2020 |
(12:44:03) | XXXXX: are still not processed to my bank account |
(12:44:12) | XXXXX: 3***** |
(12:44:13) | Andy: May you provide me with your email or trading account number in order to check? |
(12:44:17) | XXXXX:***** is my account number |
(12:44:19) | Andy: Let me check it, please |
(12:45:39) | Andy: After withdrawing from JustForex system, when you use Visa/MasterCard method, it takes 3-14 bank days for the funds to reach your bank account. |
(12:46:47) | XXXXX: I have used the sorexpay method |
(12:46:58) | XXXXX: and I was told it takes 3-6 days |
(12:47:49) | Andy: For now, all Visa/ Mastercard methods may take up to 14 bank days. |
I did not receive any other sort of comment before 13- days elapsed. Then I got this sort of "useful support"
Dear **********,
"Thank you for contacting us.
Your withdrawals was processed by processing system Rave. If you still have not received your withdrawals, please provide us with a bank statement, where your name, bank account number and transaction history from the date of withdrawals up to actual date are seen in order to send a request to processing system Rave.
Waiting for your response.
Kind regards,
JustForex team"
They claimed other payment system was processing the withdrawal and that the delay was its problem.
In my account I never did select Rave or were notified that it will be processing the withdrawals. All of my withdrawals notifications indicated Sorexpay.
Request creation date: 2020-04-30 22:27:13 +0300
Account: Pro 3***** (USD)
Payment method: Visa / MasterCard (SorexPay)
Today on 21.05.2020 I still am missing more than 700 USD in withdrawals for the past month (from 30.04.2020 to 19.05.2020). The support I get now gets already funny:
" 20.05.2020 18:37
Dear *********,
Thank you for contacting us.
In order to investigate this issue further please provide us also with a bank statement for April.
Waiting for your reply.
Kind regards,
JustForex team "
"
Why? You will claim that my withdrawals from April are my money for May paid in advance? This is obviously out of the scope of the task. There is nothing about withdrawals from May 2020 in my April bank statement. The bank statement you have, covers 1.05.2020 to 20.05.2020. At best I will provide a statement for the period 30.04.2020 - 20.05.2020.
Regards, "
"
Thank you for your reply.
We need your bank statement for April because sometimes the refunds are indicated on the wrong date. If it's possible, please provide the bank statement for the mentioned period.
Waiting for your reply. "
Of course I gave them bank statement for March, April, May etc. and of course this not lead to the funds arriving to my account.
We got to the child stories where the support service tells everday that you will get the money tommorrow:
The past weeks they also did another worrisome thing. They are famed for the unregulated leverage of up to 1:3000, which is very, very risky, but for risk seekers like me, this would be the major factor to chose that broker. Well once you have chosen a broker for a leverage of 1:3000, you would not expected to be notified 6 hours before weekend closing that leverage goes for 1:200 for the weekend and the first two hours of the next week. You also would not expect that this would continue for more than 12 hours. You would not expected that the support will claim that if your margin requirement changes from 60 USD to 230 USD, they do not see a problem.
"
Hock Sing: Hello, my name is Hock Sing. Hope you have a great day ahead. How can I help you? | |
(06:26:04) | XXXXX: Does you technical department intent to correct the wrong margin requirement for my account 353916 |
(06:26:17) | XXXXX: in the next minutes to hours? |
(06:26:23) | Hock Sing: I'll check it for you, please send me your trading account or email. Please stay online and wait for my reply. |
(06:27:45) | XXXXX: 3***** |
(06:28:46) | Hock Sing: Can you screenshot the error for me to check? |
(06:30:13) | XXXXX: Visitor uploaded: ****** |
(06:30:36) | XXXXX: I would like to receive specific answers to three questions please |
(06:30:51) | XXXXX: 1./ Will the wrong margin requirement be corrected? |
(06:31:07) | XXXXX: 2./ If yes, when will it be corrected? |
(06:31:43) | XXXXX 3./ Am I going to receive compensations for the period of wrong margin requirments and losses incurred due to it? |
(06:32:05) | Hock Sing: If you have claims concerning trading operations, please contact us at compliance@justforex.com |
(06:32:42) | XXXXX: I did this |
(06:32:48) | XXXXX: yesterday |
(06:32:56) | XXXXX: and today a couple of times |
(06:33:14) | XXXXX: meanwhile I am losing money due to this error on your side |
(06:33:34) | XXXXX: So you will not be able to respond to the questions above |
(06:33:50) | XXXXX: and I will have to wait for 5 business days to receive an answer? |
(06:34:14) | Hock Sing: Yes, within 5 working days |
(06:35:26) | "XXXXX: This a very helpful and fast support service that you have. |
Now, I am not a kid. I know I will never see my money. But since this is my one and only such experience with a forex broker, I believe it is important to warn other users. Most certainly they do not do this to everybody or always. I believe they are either going insolvent, or have a policy towards small random cheats to their profit.
Anyhow the circumstances listed above would definitely amount to my understanding of scam.