ACFX withdrawal issues for 35 days!!!!

[benmen1]

ACFX is a scam.
In the past they used to send confirmation email while asking for withdrawal.
But since lately, they don't send an confirmation, and on chat or phone they claiming that the withdrawal is in process but they never promissing any due date...any money never returned.



HOLD ANY DEPOSITS TO THIS BROKER UNTIL THIS PROBLEM RESOLVED!!!!!

 

[Pharaoh]

I see they popped up in another thread with an explanation. Email them a link to this thread and ask them when you can expect to get paid.

In the meantime, I suggest not placing any trades.

 

[Master Yoda]

What's your story? can you share some details?

 

[henyo]

35 days thats a while! could you spare us some details about what happened!

 

[benmen1]

It is seemed they having a liquidity issues... they refuse to explain why the process is taking so long.

Here is one of many chats I had with them:

Topic: Withdrawal statuss

A representative will be connected, please be patient.


ACFX Support enters the chatroom.
ACFX Support 10:00:05 AM
Hello Roi, my name is ACFX Support, how may I help you?
Roi 10:00:31 AM
Hi, can you please update regarding my withdrawal request?

Account number 19150


ACFX Support 10:00:53 AM
Account number please ?

We are working on your request, Once accounting department process your request you will be informed.


Roi 10:03:16 AM
This request has been placed on April, don't you think a long time had passed ... ?
ACFX Support 10:04:28 AM
I will forward your request to accounts department, accounting will try to process ASAP
Roi 10:05:50 AM
What do you mean ASAP, it is been more than month...do you have any explanation for the delay ?

Any response ?


Are you still with me?
ACFX Support 10:17:04 AM
Sir, withdrawal request process by accounting. I apologies inconvenience . I will forward your request to account department
Roi 10:18:25 AM
But this is not the first time I'm chatting or emailing you... you always forward it to accounting and then nothing happen.

Any response ?


ACFX Support 10:23:03 AM
Kid sir, As withdrawal processed by accounts department, your request have been forward i am sure accounting department work on your request to process ASAP
Roi 10:24:00 AM
This is unacceptable, please provide an approximate due date.
ACFX Support 10:25:05 AM
We are here for your services. again i am sorry that it took month to process you withdrawal request. As you are old client of acfx you know such delay are not acfx policy. we try our best to give our client's best services we can
Roi 10:27:30 AM
Not acceptable...I need the money ASAP. please ask my account manager to call me ASAP!





*****************************


And don't worry, my account manager never got back or email me after the chat...

 

[Pharaoh]

Do they list any regulators on their website?

 

[Master Yoda]

When was that chat and what happened since then?

 

[benmen1]

The chat was two days ago, since then, not email/call or money...

 

[benmen1]

Some thing is wrong with this broker...

Here is another chat I had with them today May 22

Topic: withdrawal

A representative will be connected, please be patient.


ACFX Support enters the chatroom.
ACFX Support 12:50:45 PM
Hello Roi, my name is ACFX Support, how may I help you?
Roi 12:51:46 PM
MY account number is *******, I spoke with you two days ago, regarding my withdrawal request, you said that my account manager will get back to me...still waiting...
ACFX Support 12:52:10 PM
hi sir , i get your frustration

we are working as fast as we can to process your withdrawal


Roi 12:53:01 PM
This is not hte first time I

I'm withdrawing money, but the first time that it is takes so long...


ACFX Support 12:53:49 PM
i understand you sir

and you are special client to us , you received funds before


Roi 12:54:28 PM
I spoke with few people around and all feel that you having issue with providing the money to all of us...
ACFX Support 12:54:41 PM
no , we do not sir
Roi 12:54:58 PM
Please claim that you don't have any liquidity problems.
ACFX Support 12:54:59 PM
we are regulated and have liquidity

just sometimes , process can take more than usual


Roi 12:56:26 PM
Please explain why, and why so many people claims that you didn't return them the money lately ?
ACFX Support 12:58:18 PM
even in the largest financial companies , sometimes technical problems happen , BUT YOU RECEIVED YOUR PREVIOUS FUNDS ,BUT NOW THERE IS A DELAY , SO PLEASE BE ASSURE THAT YOU WILL RECEIVE YOUR MONEY

any more things we can help you with sir _


?
Roi 1:03:54 PM
Why don'y you send any confirmation by email?????!!!!
ACFX Support 1:05:54 PM
Confirmation you already received from accounting
Roi 1:06:38 PM
No I didn't receive any confirmation !!!
ACFX Support 1:07:55 PM
You withdrawal request is in process sir
Roi 1:08:32 PM
CAN YOU ONCE AND FOR ALL SEND CONFIRMATION BY EMAIL?!
ACFX Support 1:14:38 PM
You know we are regulated company so for sure you will receive your funds.
Roi 1:18:49 PM
I don't believe you say it, after 40 days of chasing you, without getting any response...just answer a very simple question, why can't you send a CONFIRMATION EMAIL ???!!!!
ACFX Support 1:21:09 PM
You will receive email
Roi 1:21:19 PM
When?
ACFX Support 1:22:05 PM
|You will receive email today
Roi 1:23:33 PM
Ok. I'm going to publish this chat and email, so it is recommend that you'll provide due date and explanation in the email.

 

[benmen1]

Guys, still nothing from them, no email no phone call...