Their sistem closed 2 of my open orders at 00.00 (market open) on 28.03.2011 and it shouldn't have.
Stop out is 30%. My Margin Level was then 59.9%
Loss: 805 $
After spending 7 hours chatting with their support, they keep trying to convince me the margin level was below stop-out.
Fortunately i have made screen-shots and am able to prove contrary.
Stop out is 30%. My Margin Level was then 59.9%
Loss: 805 $
After spending 7 hours chatting with their support, they keep trying to convince me the margin level was below stop-out.
Fortunately i have made screen-shots and am able to prove contrary.