Activtrades delays (and slips) all my trade orders

In 1 year i was able to profit 10.000 € circa from the forex market out of a deposit of 40.000 circa.
When i decided to withdrawl almost all the money, i noticed that since than my trading strategy with the remaing money i left to the broker was not profitable like before - so i started to check logs and i noticed that all my trades are delayed and slipped.
i contacted the company many times and they claimed that all was fine and in the standard parametes.
this is not true - the test was really easy to perform:
i found a person that use my same strategy and he gave me the logs and it appear very clearly from the mt4 logs that all my trades are slipped and delayed - while his trades are NOT.
We share the same dedicated server to reduce the costs, with 2 different istances to avoid privacy problem.
So this override the claim of activtrades that answered that the issue can be the difference of the vps / connection problem.
I would to trade against the market, not against the market and my broker.

 

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://www.activtrades.com/en/contact

Also, Share your story as a review herehttp://www.forexpeacearmy.com/forex-reviews/3665/www.activtrades.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/pages/ActivTrades/104006089668953 (Click on MORE and you will find write review option there)

https://twitter.com/ActivTrades_UK

https://www.youtube.com/user/activtrades

https://plus.google.com/u/0/b/116884877797854899626/116884877797854899626/posts

https://www.linkedin.com/company/activtrades?trk=hb_tab_compy_id_763270

 

i contacted the live chat - and they asked me to write an amail.
i wrote an email and they answered that i can only contact them via email.

looks like they do not recognize forexpeacearmy as an interlocutor...

i translate the mail:

"we do not want to open any links, for security reason. For every request you can use the contacts for customers. Also you can send any request to this email, it will be my care to give us an answer as soon as possible. "

 

Just talk with them via email to have a resolution of your problem, if they failed then write us back. I`ll share more steps to get your funds back.