Alpari Broker did not fund my bank account after withdrawal request


I have an account with Alpari Broker. After the deregulation of EUR/CHF, talking losses from that pair but making profits from USD/CHF, I filed a withdrawal request to them, pulling the whole amount of money that my account was credited with. The request was filed at 16/01/2015 but still pending for the funds. I tried to contact them in between but I did not receive any reply about when will I receive the funds. Can anybody tell me what should I do?

Also I would like to ask which is the most reliable broker on the market nowadays?

Moderation Team Note: Do NOT ask for company recommendations or give company recommendations in the Scam Alerts folder. Doing so will permanently tie the name of the recommended company to a scam complaint.

Us the Company Comparisons and Competitions thread in folder in the Commerce zone if you want to get recommendations.
Which Alpari is this? It it's Alpari UK, the last I heard the company was bankrupt and in receivership.