Discuss Alpari.co.uk

[Alpari]

Daylight Saving Time

Dear Trader,

Due to clock changes (Daylight Saving Time) in the US, Canada, Bahamas, Bermuda, Cuba, St Pierre & Miquelon, Haiti, Turks & Caicos Islands, Mexico and other countries this weekend, your trading hours may be affected. We’d also like to remind those of our clients who wish to trade using charts based on the New York closing prices that our daily charts will be out of alignment with the New York market close for three weeks from 10 to 29 March 2013. Once European Daylight Saving Time starts on 31 March, 22:00 GMT will once again coincide with the New York close at 17:00 EST.

Forex

Only on the following Fridays forex trading hours will be affected. On those days, forex trading will close at 23:00 MetaTrader time (EET, GMT+2). The Fridays on which this will take effect are:

15 March 2013
22 March 2013
29 March 2013

Precious metals, contracts for difference (CFD) and spread betting*

The following session times will be affected during the three-week period 10/03/2013-29/03/2013. All times are MetaTrader time (EET, GMT+2).

All opening and closing times return to normal on Sunday, 31 March 2013.

We're here to help, so if you have any questions, please contact Client Services at support@alpari.co.uk or call +44 (0)20 7426 2900 (07:00-22:00 UK time, Monday-Friday).


________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

We're switching our MT4 and MT5 IP addresses to DNS references

Dear Trader,

We're continuously upgrading our systems so that we can offer you our fastest and most reliable services. We've now enhanced the service for our MetaTrader 4 (MT4) and MetaTrader 5 (MT5) clients by switching from Internet Protocol (IP) addresses to Domain Name Server (DNS) references. The update applies to both our Live and Demo accounts.

What do you need to do?

You shouldn't need to do anything because the changes have been implemented automatically. If, however, you need to input your DNS server reference manually, please choose the correct one from this list. Ensure that you select the server corresponding to your account type.


________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Trading/business hours update for 29 March and 1 April

Please be aware that Friday, 29 March 2013 and Monday, 1 April 2013, are public holidays in the UK and other countries. Consequently, our trading and business hours will be affected.

Trading hours

The hours below apply to the relevant products, no matter on which of our platforms you trade. Times are EET (MetaTrader time, GMT+2), 24-hour clock.

We're here to help

We'll be here to support you over the holidays but please be aware that there will be fewer of us in the office during that period and we'll be available at these times (UK time, which is GMT on Friday, 29 March, and GMT+1 on Monday, 1 April):

Please note, our live chat will not be available during this period.

We’d also like to inform you that no new content will be available on Trading Central, our research tool, on 29 March and 1 April.

Normal trading/business hours and services will resume on Tuesday, 2 April 2013.


________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Gold and silver traders to get tighter spreads with smaller price increment

Small market movements matter. That’s why on Monday, 8 April 2013, we’re changing the minimum gold and silver price increment from 1 US cent to 0.1 US cent (USD0.010 to USD0.001) on the MetaTrader 4 platform. This way you can benefit from smaller price moves quicker while at the same time receiving tighter spreads, better execution and more price updates.

What does this mean?

This means that the minimum price increment for gold (XAUUSD) and silver (XAGUSD) will be USD0.001. For example, after the change, the XAUUSD price movement would be 1603.201, 1603.202, 1603.203 etc.

Please be aware that if you want to match exact instant execution price, you may experience re-quotes. Therefore we’d advise you to set up deviation in your trading platform to 50 when trading gold or silver.

What about profit and loss calculation?

Profit and loss will be calculated using standard math rounding. For example, if your profit or loss from a trade is 3.1 US cents, it will be rounded down to 3.0 US cents. If your profit or loss is 3.5 US cents, it will be rounded up to 4.0 cents.

Need more help?

If you have more questions, please feel free to contact our Client Services team by phone +44 20 7426 2900 (07:00-22:00 UK time, Monday-Friday) or email support@alpari.co.uk.


________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

International Workers’ Day trading hours

Please be aware that trading in the below European products will be closed on 1 May 2013 due to the International Workers' Day holiday:

• Stoxx 50
• German 30
• French 40

Normal trading hours will resume on 2 May.

________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Trade on MT4 on your Mac

We know that many traders would like to access MT4 from their Macs. Now you can easily install MT4 on the OS X operating system from your Mac computer.

Even though MetaTrader 4 is a native Windows application, with the help of an emulator, you can easily install MT4 on a computer running OS X. To do that, you need to install an app called PlayOnMac that will create a virtual environment for the platform. MT4 will then run within that environment and you can trade the same way you would on a PC.

To help you get started, we've created a handy guide for you on how to install PlayOnMac and the platform.

________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Trading hours for the US Independence Day

Please be aware that due to the US Independence Day on Thursday, 4 July 2013, trading hours on 3, 4 and 5 July will be affected for the following products:

All times are MetaTrader time (EET, GMT+3).

________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Dear Trader,

As of 1 August 2013, MetaQuotes, the developer of the MetaTrader platform, will stop supporting MetaTrader 4 (MT4) builds lower than 500. This means you will need to upgrade your platform to the latest build, otherwise you won’t be able to connect to the trading server to access your platform.

If you're running a lower build of the MT4 terminal than 500, please download the newest version of the platform and reinstall it on your PC.

If you need help with downloading and reinstalling the platform, please use our simple how-to guide.


Alex

________
Alexander Chadwick
Alpari (UK) Representative

 

[Alpari]

Summer bank holiday trading and business hours

Dear Trader,

Please be aware that due to the UK summer bank holiday on Monday, 26 August 2013, trading in the below products will be affected:

Forex trading will not be affected.

Our bank holiday business hours

The business hours of some of our departments will be affected:

Client Services: 09:00-17:00
Dealing Desk: 00:00-23:59 (normal hours)
Sales: 09:00-17:00
Account Opening: 09:00-17:00
Partnerships: ClosedBack Office: Closed​

With UK banks being closed, your deposits and withdrawals may be affected on 26 August.
Live chat will not be available on 26 August.
Normal working hours will resume on Tuesday, 27 August.

________
Alexander Chadwick
Alpari (UK) Representative

 

[prasanna316]

Alpari.co.uk has opened a branch in India for Indian customers who can trade in USDINR,EURINR,JPYINR & GBPINR, according to Indian Govt law. Interestingly, it does neither provide MT4 platform nor demo trading account to Indian customers. Why this special treatment to Indian customers is beyond my imagination. We were hopeful that at last we can trade forex legally in India. But alas, the differrential treatment to Indians have left them high and dry.