Alpari Limited is Scaming Clients by hidden Spread

HMAFX

Private
Messages
16
This case is about using a plugin on Alpari limited accounts that will cause "Hidden Spread" on clients that are doing scalping to prevent them from making profits

I attached two videos in this post
in these two videos I opened buy order several times and we all know buy orders will open at "ask" Price
check out the videos carefully
all the orders are opening at prices that does not even exist , all buy orders are opening few points higher Ask price and all sell orders will open few points lower than Bid Price
this means you are paying more spread than it is showing on chart or market watch
it is clear case of Scam
I opened a case with them and submitted my complaint but they simply did not fix the problem and told me it is normal and they told me that orders my open at prices that we can not even see them !!!!!
Please take care that I am not talking about Slippage , cause Slippage is totally something else
Slippage means executing the Requests at first price available and in this case we are talking about executing reqeusts that prices that does not even exist !!!!!
I even downloaded the tickhistory from MT5 platform and also from their website and I proved them that my orders are opening at prices that does not exist even in their own Tick history data , but the problem did not fix and all of my orders are opening and closing at prices that does not exist
it means when I see 0.5 pip Spread on GBPUSD as example , I am paying more than 1.5 pip spread on each trade and it means clear case of Scam
 

HMAFX

Private
Messages
16
here is the second video I mentioned in first post
The size of video was big so I had to RAR it
 

Alpari

Alpari Representative
Messages
122
This case is about using a plugin on Alpari limited accounts that will cause "Hidden Spread" on clients that are doing scalping to prevent them from making profits
Hello! Please specify your trading account number and positions number to forum@alpari.com. We will check the information and provide you with a detailed answer.
 

HMAFX

Private
Messages
16
Hello! Please specify your trading account number and positions number to forum@alpari.com. We will check the information and provide you with a detailed answer.
Hello
it is happening on all of my orders
I have open case with your company and the case number is : 33839
I gave you all information you need
you can simply check it out
you have videos , Capture screens of tick history , order numbers and .....
the case is open for more than 4 weeks
 

Alpari

Alpari Representative
Messages
122
Hello
it is happening on all of my orders
I have open case with your company and the case number is : 33839
I gave you all information you need
you can simply check it out
you have videos , Capture screens of tick history , order numbers and .....
the case is open for more than 4 weeks

Dear HMAFX, Taking into consideration the fact that you have already submitted a complaint to the Financial Commission on this matter, we kindly ask you to wait for the decision of the independent regulator.
 
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