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Avafx.com Is A Big Money Eater

Discussion in 'Scam Alerts' started by ABDUL GHAFOOR, Apr 16, 2011.

  1. ABDUL GHAFOOR

    ABDUL GHAFOOR Corporal

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    HI ALL ,
    I AM A HIGHLY EFECTED PERSON FORM AVAFX.COM THEY TAKE BACK MY WINING MONEY 13652.00 EURO'S AND JUST SAY'S THAT I HAVE TRADED OUT SIDE THE MARKET.
    DEAR MEMBERS OF FPA & DEAR ADMINISTRATION OF FPA I HAVE ALL THE PROOFS OF MY ACCOUNT STATMENT ,SCREEN SHOTS, AND CHAT SESSIONS THAT I HAVE MADE WITH AVAFX.COM PLZ I REQUEST ALL OF YOU TO DO HELP ME ON THIS ISSUE .
    REGARDS
    ABDUL GHAFOOR
     
    #1 ABDUL GHAFOOR, Apr 16, 2011
    Last edited: Apr 28, 2011
  2. RahmanSL

    RahmanSL Major

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    I think it would be better if you post this at the site listed under AVAFX.COM either at:

    1) Forex Broker Reviews (top left of the FPA page)
    or
    2) Live Forum discussion on AVAFX.COM

    Maybe one of AVA's representative might take up your case or some Client/Ex-Client of AVA could help you out.

    Hope you get your case sorted out well.
     
  3. ABDUL GHAFOOR

    ABDUL GHAFOOR Corporal

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    HI SARGENT,
    thank you start coment on my post i have posted broker reviews page as you directed me to do .

    i am really shocked when see my account become in this stage i have asked many questions to avafx customer suport on chat and by sending a mail complaints but no one is intrested to answer me what i ask they just only says (out side the market ) can you plz explane it what is the out said the market means?
    thanks
    regards
    abdul ghafoor
    i can not sleep since it happens with me
     
  4. vincam

    vincam Sergeant

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    It is hard to tell from the log you posted but were your trades short in duration? Less than a few minutes? If they were, they will claim that you are exploiting their slow feed to trade at prices that are not "real", i.e. "outside the market". If Ava determines that you do this a number of times, although they will not tell you what this number is, they will cancel all your trades.
     
  5. RahmanSL

    RahmanSL Major

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    Yes, Vincam has basically explained what "Trading outside the market" means.

    However, I have read quite a number of accusations from brokers against their clients on this and some unscrupulous brokers used that freely as an excuse to delete(steal) their clients' trades/profits.

    Honestly, it's not an easy task to prove or to disprove "trading outside the market" as it means going through each trade one by one and comparing exactly what was the true market price at that very moment that the trades were made.

    I do hope Ava rep will attend to your problem satisfactory.
     
  6. ABDUL GHAFOOR

    ABDUL GHAFOOR Corporal

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    Please wait for a site operator to respond. You may also call us 24 hours at: +1-212-941-9609

    You are now chatting with 'Andrew'

    Andrew: Hello and welcome to AvaFX.com. How can I assist you?

    abdull : hi

    Andrew: Hello

    abdull : a/c no 727658

    abdull : what are you doing with me ???????

    abdull : my account ballence was 13952 euro and you have just wiped out it

    abdull : why ??

    abdull : 21843121 21843389 21843456 21843514 21854816 21858046 21858079 21861762 21861768 21884392 21884703 21885061 21885623 21886988 21888418 21888522 21902172 21902175 21902551 21902597 21950736 21950726 22090036 22134823 22155588 22196999 22198160 22205012 22204903 22205411 22292988 22293159 22293489 22294749 22295005 22295036 22295513 22295485 22302526 22304912 22339845 22352422 22376207 22376305 22376798 22381420 22431129 22432876 22462880 22485798 22485925 22485992 22486341 22486765 22488025 22488345 22489954 22490377 22490596 22494646 22506158 22529376 22530185 22531205 22532151 22532372 22533274 22533201 22533158 22537609 22538167 22538151 22568338 22613613 22613603 22630999 22663977 22673968 22674240 22679370 22679668 22694531 22694600 22694665 22694680 22734529 22741071 22875916 22888197 22888048 22893302 22905350 22919252 22919259 22920257 22923013 22925709 22939952 22966124 22967283 22969622 23019908 23023349 23155538 23173805 23394046 23430566 23471358 23486135 23528994 23561894 23561866 23566370 23568326 23568295 23568870 23615080 23617437 23723506 23724190 23723864 23734485 23734492 23780855 23836963 23876414 23891327 23900640 23959768 23960259 23981548 23981555 23981544 23981546 23996322 24086029 24092605 24101434 24147096 24158236 24170633 24206992

    abdull : tell me what i made bad with avafx.com

    abdull : YOU ARE QUITE

    abdull : TELL ME A WHAT I AM ASKING ?

    Andrew: Please hold on while I check this...

    Andrew: One moment please, I will transfer you.

    Please wait while I transfer the chat to 'RoyA'.

    You are not currently in a chat session.

    You are now chatting with 'RoyA'

    abdull : WHERE IS MR ROY

    abdull : HELLO MR ROY

    RoyA: this amount has been debited due to your trading practices

    abdull : HAVE YOU SEE THE TRADE LIST ?

    RoyA: yes sir

    abdull : CAN YOU PLZ TELL ME THAT WHAT I DO WRONG HERE ?

    RoyA: it is Arbitrage trading

    abdull : NOT EVEN A SINGLE TRADE I MAD ACORDING TO THT YOURS SELFMADED TERMS AND CONDITIONS ?

    abdull : CAN YOU PLZ EXPLAIN ME THAT WHAT IS THAT BLUDDY ARBITRAGE ?

    abdull : I NEED EXPLANATION ABOUT WHAT YOU SAY

    RoyA: this when you a trading by taking delay in the system

    abdull : THAT ARBITRAGE

    RoyA: which can not be done as per the terms and conditions

    abdull : 04/12/11, 13:36:04 CP 24158236 100 24158236 FUT Crude Oil 1,000 S 04/12/11, 13:33:56 107.48 74,075.00 107.12 73,815.00 248.13 0.00

    abdull : TELL ME IN THIS TRADE WHERE IS THE DELLAY

    abdull : THAT MADED BY ME

    RoyA: we have looked in to the trades internally

    abdull : I SEND YOU LOT'S OF TRAADE LIKE THIS AND OTHERS WHERE YOU MUST SHOW ME THAT WHERE IS MY FOLT OR MISTAKE THAT MADE FROM ME

    abdull : WHY YOU NOT TELL TRADERS YTHAT YOU JUST FUND YOUR ACCOUNT ONLY FOR LOSS

    RoyA: you can see all this information on the reports

    abdull : WE ARE NOT HERE TO GIVE ANY BODY PROFIT HERE

    abdull : IT IS NOT OUR POLICY ,WHY YOU NOT PUBLISH THIS LINE WITH YOUR TERMS AND CONDITIONS

    abdull : YES I AM LOOKING AT REPORT RIGHT NOW

    abdull : YOU TELL ME JUST ONE TRADE THAT WAS ACORDING TO THAT OU SAY ?

    abdull : SHOW ME OR TELL ME THEE NUMBER OF TRADE

    abdull : AND TELL ME THAT WHAT STAND FOR ARBIRAGE ?

    RoyA: all the trades that have been made in the account

    abdull : OR TELL ME HOW DO I TRADE WHERE YOU NOT FOUND THAT I HAVE MAKED THE PROFIT WITH OUT ARBITRAGE

    abdull : IT IS A SERIOUS MATTER

    RoyA: Arbitrage is basically buying in one market and simultaneously selling in another, profiting from a temporary difference.

    abdull : THIS IS NOT GOOD PRACTICE AT ALL

    abdull : YOU NOT TAKE SPREAD AGAINST THIS

    abdull : THE SYSTEM PUTED THAT TRADES WITHOUT SPREAD ?

    abdull : IF YOU GET SPREAD AGAINT THIS AND EXCEPTED MY ORDER THAT WAS I PUT

    RoyA: that is impossible

    abdull : TELL ME WHERE IS WROTED IN TERMS AND CONDITIONS THAT I DO NOT CLOSE THE TRADE WHER I WANT ?

    abdull : IF I CLOSE THAT WAS AN BULSHET ARBITRAGE

    abdull : HA

    abdull : IS THIS PRACTICE FROM A AWARD WINING TRADING PLATFORM ?

    RoyA: Terms & Conditions

    RoyA: point 17

    RoyA: 17.PROHIBITION ON ARBITRAGE AND MANIPULATION

    RoyA: Internet, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates. The concept of arbitrage and "scalping", or taking advantage of these Internet delays, cannot exist in an OTC market where the client is buying or selling directly from the market maker. AVA does not permit these practices on AVA"s platform. AVA strictly forbids any form of manipulation of its prices, execution, and platform or making transactions based on errors, omissions or misquotes on the AVA platform. AVA reserves the right to investigate and review any account AVA suspects of manipulation and withhold funds suspected of being derived from such activity. AVA reserves the right to void any transaction which it has determined to be a result of any of these practices and will have no liability to the customer whatsoever for any losses incurred.

    abdull : WHEN THE PRICE CHANGED DURRING THE TRADE OPNING THE SYSTEM REQUIT IT TO EXCEPT

    abdull : WHEN THE SYSTEM IS EXCEPTED THE TRADE HOW DO YOU SAY THAT IS DELLAY

    abdull : Internet, connectivity delays, and price feed errors sometimes create a situation where the prices displayed do not accurately reflect market rates.

    abdull : DO I TRADED ALL THE TRADE WITH IN THIS CONDITION

    abdull : BUT WHEN PRICE NOT REFLECT ACCURATLY YOU SYSTEM GIVE ME A REQUIT OF PRICE

    abdull : TO EXCEPT

    abdull : SYSTEM NOT REJECT MY ORDER BUT CHANGE PRICE FOR EXCEPT TO TRADE

    abdull : AFTER THE TRADE IT IS APONE ME HOW LONG I WAIT FOR IT

    abdull : OR HOW EARLY I CLOSE IT

    abdull : IS THIS CONDITIONS IS WRITEN IN THE TEARMS AND CONDITION ?

    abdull : TELL ME IF I PUT A TRADE SO HOW MANY PIPS AFTER THAT WAS LEAGLE TRADE?

    abdull : AND HOW MANY PIPS BEFORE IT IS UN LEAGLE ?

    RoyA: There is nothing more we can say on the matter sir

    abdull : I NEED IT CLEAR WHAT I SAY IN ABOVE LINE

    RoyA: You have agreed to the terms and conditions which clearly states that you can not trade in the manner

    RoyA: Thanks again for visiting AvaFX.com, and good luck!

    RoyA: It was a pleasure chatting with you. Let me know if you have any further questions. For additional ways to contact us click here. Thanks for choosing Ava FX.

    Chat session with AvaFx has ended.

    You are not currently in a chat session.

    You are not currently in a chat session.
     
    #6 ABDUL GHAFOOR, Apr 17, 2011
    Last edited: Apr 17, 2011
  7. RahmanSL

    RahmanSL Major

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    Reading through the above transcript, I think AVA's rep RoyA is damn closed to being a robot programed to reply with "It's in our T&C. You are wrong and we are right." and don't offer any tangible reason(s) to backup their accusation(s) against their client's "illegal" trades. Seems like AVA is hell bent in keeping their client's money.

    It sucks big time!

    "RoyA: Arbitrage is basically buying in one market and simultaneously selling in another, profiting from a temporary difference."

    That is very similar to hedging and scalping; doesn't it?
     
  8. ABDUL GHAFOOR

    ABDUL GHAFOOR Corporal

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    i have uploaded my next attachments soon after i chat with this mr, roya they put withdraw by them self (remember i did not send them any withdraw request with my signatures)is this a leagle action they have taked ?very soon after in 20 minuts they send back my remaining 300 euro's.
    is they do leagle practice ?
    i am asking about the issue and insted of i recive a reasionable answer from them they do inactive my account without any notice givin to me .
    here i am sending next chat with mr ryan.


    Please wait for a site operator to respond. You may also call us 24 hours at: +1-212-941-9609

    All AvaFx operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You may also call us 24 hours at: +1-212-941-9609

    All AvaFx operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You may also call us 24 hours at: +1-212-941-9609

    All AvaFx operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You may also call us 24 hours at: +1-212-941-9609

    All AvaFx operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You may also call us 24 hours at: +1-212-941-9609

    You are now chatting with 'Ryan'

    Ryan: Hello and welcome to AvaFX.com. How can I assist you?

    abdull : hello

    Ryan: hi

    Your chat transcript will be sent to a.g12355@ymail.com at the end of your chat.

    abdull : my account no 727658

    abdull : i saw avafx.com made withdraw from my account witout my requesting and uploading the withdraw form

    abdull : why ?????

    abdull : is this a black money ?

    abdull : or why avafx.com plaing with clients like this

    abdull : dont you think it is un law full

    Ryan: Please e-mail complaints@avafx.com

    abdull : jusat wana clients who loss only

    Ryan: Click here to review our Terms & Conditions.

    abdull : what a bulshet

    abdull : what is writen in this conditions

    Ryan: You were e-mail all the details

    abdull : that avafx.com can do withdraw with out request form

    Ryan: if you disagree, please e-mail complaints@avafx.com

    abdull : i have mail to them

    abdull : still you think i am disagree with this

    abdull : you are doing what you want

    abdull : and bleaming on clients

    abdull : how stuped things it is

    abdull : i have mailed and chat with account manager but they are not satifing me on this issue

    abdull : i need to complain at you regulator

    Ryan: please e-mail complaints@avafx.com

    abdull : plz give me details where i contect them

    Ryan: please e-mail complaints@avafx.com

    abdull : this email not answring me

    abdull : what to do

    abdull : i told you that i have mail there

    abdull : but they are not intrested to reply

    abdull : what will i do

    Ryan: This discussion is going in circles. I am not able to assist you further. All the details were e-mailed to you. You are welcome to e-mail complaints@avafx.com for further investigation. They will respond to you in due time. Thank you.

    Ryan: It was a pleasure chatting with you. Let me know if you have any further questions. For additional ways to contact us click here. Thanks for choosing Ava FX.

    Chat session with AvaFx has ended.
    --------------------------------------------------------------
    his reply to me marked with red and do you think this is an answer's with ai agree????
     
  9. RahmanSL

    RahmanSL Major

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    AVA can close (argumentative & profitable) client's account at their sole discretion without giving notice nor any reason whatsoever. I presumed that's probably in one of AVA's T&C.

    What is in the e-mail AVA sent you?

    That Ryan sounds like some sort of hybrid robot programed to reply in repetitive monotone replies.

    I like this part:
    "Ryan: This discussion is going in circles. I am not able to assist you further...."
    ...followed by

    "Ryan: It was a pleasure chatting with you. Let me know if you have any further questions...."

    In plain old English: You are a bloody nuisance, now bugger off....and don't bother calling us anymore."
     
  10. athenafx

    athenafx AthenaFx Representative

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    I think you should post the full trading history so that anyone can understand what you did.

    Concerning terms and conditions, it looks like they force the customer to accept that they can cancel all the trades at their sole discretion

    In my opinion, the customer is not respnsible for pricing errors. It is their responsabilty to reject an order if the price is not valid or to offer a new price.

    What they said about arbitrage is non sense because it is very difficult to profit from such conditions

    1/ you need a screen with a fast and professional data feed

    2/ you need another screen which shows your account open at a no dealing desk broker (because any requote would kill you). The broker displays a slower data feed

    3/ when the first 2 conditions are met then you may sometimes see in the future because you will find a situation on screen #1 that has not occured yet on screen #2

    4/ So this is time for action and you can place an order. At this point you can forget SL and TP because you have not time enough to enter these values.

    5/ You will exit very fast a few seconds later

    Anyone attempting to do this manually will understand how difficult it is to succeed

    The conclusion is that it is possible with a software and a good technology

    So the remainig argument should be "scalping" However, I did not see that they have clearly stated "scalping is prohibited".
     

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