• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem Avatrade cancelled my profits of over USD543,649.26, and cancelled my withdrawal

I am having an issue with a company


- Made profits on BTCUSD over several trades on M1 chart. Some trades were manually closed, some hits TP. There were volatility for 3-4 hrs.
- Profit amount to half a million in USD
- Connected with Avatrade support to check amount to withdraw to card and balance to other channels.
- Made 4 withdrawals, one USD500 to card A, USD3000 to a card B, another USD5000 to card B, and USD138k+ to Neteller

- Withdrawal USD 5000 and USD138k+ got cancelled the next day
- MT4 reported zero balance with USD543,649.26 debited with message "trading practice"
- Emailed accounts manager and nudged support to get a response.
- AM responded and pushed the responsibility to cryto exchange for providing the wrong price feed, and they have nullified the trades
- AM sent the general T&C clause on the above matter on price error.

my argument here, regardless of these "technical flaws", these wrong price and price movement on a Real account is severely misleading a trader risk taking and decision, and shouldn't Avatrade be responsible for it?

Please help, all veterans here especially @Tradetowin
What next steps should I take? Does anyone has the contact details of all the regulators that I should file the complains to? But would it worth the while?
Screenshot of the cancellation of profits


  • what is this avatrade.PNG
    what is this avatrade.PNG
    51.7 KB · Views: 61
Hello, I'm really sorry to hear that. How many lots did you trade to achieve this profit? Also, what was your leverage on BTCUSD?
Ok Just realized Traders Court was discontinued in 2022. I will still appreciate all advice here on how to get my issues resolved and how to approach Avatrade, and if a case can be opened to get Avatrade's into the case as well.

Here are all the documented progress.

Response from Accounts Manager

2024.04.30 over separate different replies
The prices at which the trades were executed were not real market prices. As such and as per our T&Cs we voided all trades that were done at the price errors.
Please note that the unfortunate issue with price feed from the crypto exchange (outside Ava control) - causing invalid prices to enter our trading system. These subsequent invalid trades were cancelled per our T&Cs.
We take pricing from multiple exchanges and are not obligated to provide further specific information on that.
I have escalated it to the highest levels here, there is nothing to be done our side. You are welcome to make a formal complaint here -

I've not filed a formal complaint as of writing but will do so soon after gathering professional views.

If it's true it's the fault on the exchange side, then how can Avatrade proves this and would Avatrade claims for damages from these exchanges? When I asked which exchange, they couldn't comment. Regardless, Avatrade has not justify to me with evidence on its claims, to substantiate or defend such a huge sum of cancellation and misrepresentation of price.


  • 2024.04.30 - Avatrade online statement view.PNG
    2024.04.30 - Avatrade online statement view.PNG
    67.9 KB · Views: 46
  • Detailed MT4 Statement (after cancellation of profits).PNG
    Detailed MT4 Statement (after cancellation of profits).PNG
    122.8 KB · Views: 44
  • MT4 Balance as of 2024.04.29 (still trading).PNG
    MT4 Balance as of 2024.04.29 (still trading).PNG
    241.7 KB · Views: 42
  • MT4 Balance as of 2024.04.30 (after some withdrawals).PNG
    MT4 Balance as of 2024.04.30 (after some withdrawals).PNG
    394.3 KB · Views: 38
  • MT4 History log - showing Avatrade cancelling profits.PNG
    MT4 History log - showing Avatrade cancelling profits.PNG
    51.7 KB · Views: 40
  • MT4 History log as of 2024.04.30 (after requesting partial withdrawal).PNG
    MT4 History log as of 2024.04.30 (after requesting partial withdrawal).PNG
    484.4 KB · Views: 45